Food and Beverage supervisor (all day dining)Accor

Job Description
OBJECTIVE
The Food and Beverage Supervisor assists in ensuring the smooth running of the restaurant service, following and monitoring proper performance standards for guest services, and maximizing departmental profit.
Deliver food & beverage services accordance to departmental standards and procedures.
MAIN DUTIES AND RESPONSIBILITIES
Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
Take food and beverage orders according to guest's requirements and preferences
Deliver food & beverage services in accordance to departmental standards and procedures
Ensure that all food & beverage are served according to service standard
Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
Try to remember individual patron's names and their preferences to extend a personalized service
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
Handle guests' complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
Supervise and assist in assigned work station's activities and oversee the operation of outlet in the absence of management
Assist other Food & Beverage outlets with their operations during peak times or when required
Work Experience
Experience in the luxury or upscale segment is preferred.
Food and Beverage services experience.
Strong user knowledge of Microsoft Outlook, Microsoft Office, Micros, POS
Benefits
Employee benefit card offering discounted rates in Accor Hotels worldwide
Develop your talent through learning programs by Academy Accor
Opportunity to grow within your property and across the world
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21
Accor

Manila City, Metro Manila
Permanent
Full-time