fmis Technical analystStandard Chartered

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
To provide 1st & 2nd technical support for all Financial Markets business products and infrastructures (Desktop, Server, Dealer Telephony & Market Data).
To prioritise resources to ensure services are delivered according to severity and urgency.
Problem and change (Scheduled change & SRM) management - outstanding problem\change management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised.
To apply knowledge of IT, Financial Products and Best Market Practice to ensure that SCB achieve the best possible return for any investment made within the following arenas; networks, market information systems, services and communications.
To plan, implement and subsequently maintain efficient, cost effective and highly resilient front office production systems (Infrastructure and Applications) and services to Group Audit and IT Technical Standards for Financial Markets businesses.
To ensure processes, guidelines and procedures are in place and enforced for quality in installation, running, operating and support of all standard desktops, servers, local and wide area networking infrastructure, legacy systems and email system.
To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards.
To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting
To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
Responsible for the enforcement of global strategies and standards in all Financial Markets locations including ensuring risk / compliance, processes / procedures and security / build standards are followed
Risk management control, KCSA assistance, SIP initiatives and reporting, including Technical audit compliance, directly and indirectly.
Review current consumption level on subscription service and terminate wastage to achieve cost avoidance
To Support FM New Business Integration and Growth. Actively involved in key projects and acquisitions.
Project delivery into the FM business - to schedule, to budget, to agreed standard
Accountable for the implementation and ongoing verification of Security patch's (OS and Virus) within SCB locations.
Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc
To ensure that technical solutions proposed satisfy both the immediate and long-term needs of the business and ensure adherence with the Group's technical and security standards in all aspects of the team's activities.
Manage high severity problem co-ordination with local vendors / resources and ensure ITSC's are updated with relevant information.
Ensure relevant Post mortem attendance and ownership of actions.
To ensure that technology related audit are completed successfully and technology plays a vital role in business related audit for handling IT related matters.
To raise risks in the appropriate forums and follow ORMA.
To provide Financial Markets support for the following Applications and Services :-
All Thomson Reuters/Bloomberg/EBS Applications, including Market Data applications,
Deal Browser and associated trading applications
All Front Office voice technologies, including dealer boards, voice recorder & intercoms
Email and Instant Messaging, File Server and Desktop backup
Windows 10 environment
Strategy
To plan, implement and subsequently maintain efficient, cost effective and highly resilient front office production systems (Infrastructure and Applications) and services to Group Audit and IT Technical Standards for Financial Markets businesses.
To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting
To ensure that technical solutions proposed satisfy both the immediate and long-term needs of the business, and ensure adherence with the Group's technical and security standards in all aspects of the team's activities.
Business
To be part of the global service quality assurance (SQA) virtual team and the stream evaluates current processes and defines new ones, identifies tools needed to enhance productivity and facilitates the generation of performance and productivity reports.
Validation of TS monthly performance and productivity reports. Defining and continually refining the FM incident management (Remedy) and service request provisioning process. (RMS)
To create and present written and verbal proposals to IT and business resources to ensure all work undertaken meets budgeted costs and Group Standards.
Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc
Manage high severity problem co-ordination with local vendors / resources and ensure service desk is updated with relevant information.
Ensure relevant Post mortem attendance and ownership of actions
Processes
To ensure processes, guidelines and procedures are in place and enforced for quality in installation, running, operating and support of all standard desktops, servers, local and wide area networking infrastructure, legacy systems and email system.
To maintain an expert knowledge within the team of technology and industry trends in relation to Business requirements and the direction of the Group.
People and Talent
To manage vendors including onsite support engineers (OSV) who are responsible for the ongoing support of the Financial Markets businesses to ensure a secure, stable and highly resilient Environment.
To run required team meetings and output the required reports.
To cover the regional manager should he/she be on block leave or otherwise unavailable.
To help the regional manager structure succession planning at all levels in the team.
Risk Management
To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
Responsible for the enforcement of global strategies and standards in all Financial Markets locations including ensuring risk / compliance, processes / procedures and security / build standards are followed. Ensuring standards are adhered to, or dispensations raised
Risk management control, KCSA assistance, SIP initiatives and reporting, including Technical audit compliance, directly and indirectly.
Accountable for the implementation and ongoing verification of Security patch's (OS and Virus) within SCB locations.
To ensure that technology related audits are completed successfully and technology plays a vital role in business related audit for handling IT related matters.
To raise risks in the appropriate forums and follow ORMAF - Operational Risk Management & Assurance Framework.
Governance
Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
External: SCB Outsource desktop vendors, Market data vendors, Dealer telephony vendors and various technology suppliers (LENOVO, DELL, IBM etc)
Internal: Financial Markets business (Head of FM, COO and business head), ISD, TSD, PSS Technology Service Managers, CTM's, Infrastructure/Tech Operations Domain Managers, ITSC's
Our Ideal Candidate
Bachelors in Engineering
Technical and IT Operations certifications preferred
10+ years of overall experience with at least 5 years in technology & integration
Knowledge of wholesale bank services that includes FX, MM, FI, Commodity, Equity Derivatives and Quants products
Understanding of the end-to-end IT infrastructure that supports the wholesale bank services, including mainframe, mid-ranges, client-server, networking, telecommunications
Minimum 2-3+ Yrs knowledge experience in managing IT support, operations, and project implementations in a wholesale bank environment including trading room.
Strong knowledge of e-business trading tools
Strong PC / Server applications skills
Strong knowledge of market information systems and services
Strong knowledge of Dealer Voice systems
Clear understanding of IT security policies.
Strong understanding of telecommunications\networking
Knowledge of technologies and industry trends in relation to business requirements, and the direction of the Group.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
Standard Chartered

Makati City, Metro Manila
Permanent
Full-time