FLMWipro
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 24/01/2026
Deadline: 28/02/2022
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Job Description:
Manage daily performance and tasks' assignment
Metrics & Reporting
Responsible for overall quality of the Help Desk Services
Assist with Change and Project Management
Assist with operational reporting and analytics
Service Level attainment
Leadership for the teams they directly manage
Workforce performance/supervision and management
1 to 2 years of Experience in Customer Service
Previous experience managing a team within a contact centre environment
Travel Industry experience specifically knowledge of a GDS
Previous Ticketing experience is desirable
Capacity and desire to develop strong Fares and Pricing skills
Understanding/knowledge and familiarity with industry terminology and practices preferred.
Wipro
Manage daily performance and tasks' assignment
Metrics & Reporting
Responsible for overall quality of the Help Desk Services
Assist with Change and Project Management
Assist with operational reporting and analytics
Service Level attainment
Leadership for the teams they directly manage
Workforce performance/supervision and management
1 to 2 years of Experience in Customer Service
Previous experience managing a team within a contact centre environment
Travel Industry experience specifically knowledge of a GDS
Previous Ticketing experience is desirable
Capacity and desire to develop strong Fares and Pricing skills
Understanding/knowledge and familiarity with industry terminology and practices preferred.
Wipro
Other Info
Quezon City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Wipro
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Wipro jobs
Quezon City, Metro Manila
Position FLM recruited by the company Wipro at MetroManila, Quezon, Quezon, Manila, Joboko automatically collects the salary of , finds more jobs on FLM or Wipro company in the links above
About the company
Wipro jobs
Quezon City, Metro Manila