FLMWipro

PRINCIPAL RESPONSIBILITIES:
Ensure client's SLAs are met in terms of service delivery, timely reports and adhere to quality standards
Ensure effective communication with client on project & issue faced by client is resolved with highest satisfaction
Develop strategy for team to reach the goals
Listen to team members' feedback and Provide any training that team members require
Should be able to manage AHT/ART on a Daily/Weekly/Monthly basis
Communicate clear instructions to team members
Planning adequate staff and technical support for all the process
Oversees the hiring, supervision and training of personnel, which includes work allocation, training, and problem resolution
Manage the flow of day-to-day operations
Coordination between support and business functions
Motivates employees to achieve peak productivity and performance
Works with Supervisor to establish departmental goals and timelines and update supervisor weekly/monthly on whether the goals have been met. Informs Supervisor as soon as possible if there are barriers to meeting goals
Ability to handle protected health information (PHI's) in a manner consistent with the Health Insurance Portability and Accountability (HIPAA)
Taking performance review of team members at regular intervals
Work US shift
MINIMUM REQUIREMENTS:
UG/PG Graduation in any stream with excellent comm skills in English (Written and Spoken)
Overall 5+ years of RCM experience in managing Patient call services with 2+ years of experience in leading small to bigger teams (including team leads for Sr. Team Lead)
Wipro

Cebu City, Cebu
Permanent
Full-time