fin tech Support specialistOpen Access Marketing Philippines Inc

Description
OPEN ACCESS has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OA is experienced in designing, implementing and managing critical business processes and call center solutions for clients around the world. We envision to be a global BPO leading company that provides the best results and create more impactful customer experience as one family, in a ever-connected world.
BRIEF DESCRIPTION:
Candidates will be focused on providing great service to optimize the way that clients use their software solutions. Ideal candidates should have excellent English communication skills and willing to be shaped as a proactive problem solver who provides that highest level of client solutions through a strong-based skills set gained with an extensive working accounting/technical knowledge and customer service.
JOB DUTIES & RESPONSIBILITIES:
 Provide high level and fundamental technical support by phone and via email.
 Provide functional and technical support for internal teams such as Professional Services staff working on client implementations.
 Identify and interpret client needs and determine appropriate action.
 Interpret and validate technical issues, follow-up and test solutions.
 Create and maintain all communication related to client issues including: defect and change request submission, status memos, logging of support incidents, and procedural or operation documentation.
 Provide extensive, detailed instructional documentation externally and internally.
 Absorb and stay current with changes to both the financial and technical global area.
SKILLS/QUALIFICATIONS:
 We accept applicants with either Accounting/Finance background or Information Technology/Computer Science background.
 Accounting: 1+ years' experience working in any of the following: Portfolio Management, Fund Accounting, Prime Broker or other global back-office financial accounting solution is required. Knowledge of fundamental financial instruments (equities and fixed incomes) is preferred.
 IT: 1+ years' experience with SQL, Databases, Networking or Automation is preferred.
 Sensitive to numbers and familiar with the use of Excel formula or macro is preferred.
 Excellent written and oral English communication skills with a strong attention to detail are required.
 Proven aptitude to learn complex technical, financial and theoretical information in a timely manner is required.
BENEFITS:
34-40K Salary + HMO and company benefits
Send your resume to *******@openaccessbpo.com
Requirements
Minimum education level: Vocational
Years of experience: 1
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes

₱ 35,000.00 monthly ·  Makati, National Capital Region ·  Today, 04:47 PM
Work type
Full Time