Field TechnicianInkline Office Solutions, Inc.

Duties & Responsibilities:
v Provide on-site technical support for the configuration, installation, use and troubleshooting of Multifunction Printer Devices at customer sites
v Respond to customer support requests and ensure they are resolved quickly, accurately, and professionally (escalate problems as needed)
v Ensure timely and effective delivery of technical support services in compliance with service level agreement defined by the customer
v Diagnose and resolves hardware and software problems
v Provide training to end-user for troubleshooting or device functionality
v Conduct preventive maintenance on Multifunction Printer Devices as scheduled
v Manage supplies inventory - toners, kits, parts - and ensure accurate and up-to-date reports
v Deliver exceptional customer service and maintain positive customer relationship
v Prepare weekly reports on daily activities and repair cases
v Develop improvement initiatives and proposes new ideas to solve and complete tasks
v Leverage all available documentation, best practices, knowledge-based articles and other vehicles to assist customers
Qualification:
v At least Senior High School Graduate / related vocational certificate
v With related work experience is an advantage
v With average written and verbal communication skills
v With certified training and service experience with any printer or copier vendor is an advantage
v Knowledgeable in laptop / desktop (hardware/software) and printer troubleshooting
v Positive, service-oriented personality
v Must be able to work independently and reliably with minimal supervision
v Strong time management and organizational skills and self-motivator
v Willing to render overtime work
v Willing to work at Barangay Plainview Mandaluyong
v Must be have a motorcycle
Summary of role requirements:
Looking for candidates available to work on weekdays and Saturdays
1 year of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 24 July 2023