Field Service EngineerAlcon

• Develop and implement an annual plan to secure service contracts for existing Alcon instruments which are beyond warranty coverage.
• Develop and perform a periodic preventive maintenance schedule according to standards for all existing Alcon instruments which are still covered by company warranty and, those with signed service contracts. Includes Alcon demo units.
• Always ensure customer satisfaction.
• Submit neatly completed paperwork in a timely manner. System compliance on Service Max Work Orders and Cases together with necessary documents needed as attachments.
• Ensure that all spare parts, diagnostic and test instruments necessary for successful service all completion are available. Control spare parts inventory levels and serviceability.
• Test repaired instruments in all operating modes and demonstrate to customers that repaired instruments operate at Alcon specifications.
• Consult with Supervisor on chronic or unusual technical problems.
• Inform and coordinate with instrumentation sales personnel of sales opportunities and potentials. Arrange for additional technical support as required.
• Monitor all tools for availability and calibrations.
• Install retrofits and inform customers of resultant benefits and changes.
• Perform other duties as may be required by the operation and/or as may be assigned by the direct supervisor
• Responsible for product complaint in-take from Alcon customers to be reported to Phil. Regulatory Affairs Dept. within the timelines as specified by Medical Safety.
Job Requirements (required education, experience level, and competency profile)
Education:
Technical Certificate Professions/Electronic Degree
Biomedical Engineering graduate
Engineering graduate
Languages:
• Local language & English proficiency
Experience:
Minimum:
• 1 year experience on Medical Service Industry
Competency/Technical Skills:
• Excellent interpersonal and customer management skills
• A quick learner and can achieve results with minimal supervision
• Proficient communication skills: oral/written business correspondence
• Hardworking and Team Player
• Intermediate MS Office capabilities
• Must know how to drive/has a valid driver's license
• Willing to be travel anywhere in the Philippines and nearby countries