Field Service Engineer - manilaNORDE international

Job Summary
Provides technical assistance off-site and onsite by assisting in site preparation, installation, repairing, and troubleshooting various machines.
JOB RESPONSIBILITIES
· Providing remote and on-site technical support
· Providing client support by guiding and training their equipment operators on machine technicalities and proper operation
· Analyzing the client site where the machine will be situated relative to the requirement of the machine/equipment that will be installed (electricity, building details, etc.)
· Assisting the clients in achieving the color stability of their printer
· Updating the customer from time to time on the mandatory software upgrade and the benefits of a new machine (if any) / spare parts/ consumables features
· Supporting the customer together with the Segment Solutions Architect about their printing ideas, and machine-related inquiries to improve the quality and volume of their production
· Collaborating and coordinating with Account Managers (AMs) in assisting clients with their specific printing requirements and recommending technical troubleshooting as the need arises
· Ensuring that all customer service escalations will be solved within the assigned period
· Sending a summary of the troubleshooting report and a picture of defective parts to our principal for claiming SP and defective consumable
Summary of role requirements:
Looking for candidates available to work:
Monday: Morning, Afternoon
Tuesday: Morning, Afternoon
Wednesday: Morning, Afternoon
Thursday: Morning, Afternoon
Friday: Morning, Afternoon
1 year of relevant work experience required for this role
Working rights required for this role