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Facilities leadWilliam Hill

Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 06/08/2022
Deadline: 06/09/2022
Like any great sports team, we've been hard at work since we got going in 1934. It's not by chance we became one of the largest global sports betting and gaming companies, and we're not relying on luck.
Together we're on a journey to build a better business. With us, you'll balance flexibility and performance in a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you. Sound good? Then you belong here.
Your role in the team
As a Facilities Lead, you will assist the Facilities Manager in the delivery of the facilities services and processes for the site. The essential duties and responsibilities of this position include standardization and optimization of services and infrastructure to support site operational requirements; strategy implementation to achieve breakthroughs in the efficiency and accuracy of services provided; compliance with statutory and regulatory requirements.
Your role will also support the administrative and office functions including management of: badges inventory and compliance, housekeeping, helpdesk, reception, messenger & mail services, shuttle service, locker inventory, database creation and analysis, budgeting/accounting, maintaining office records, and providing general support services.
Main duties and responsibilities:
Site Operation and Maintenance
1. Review and update site policies as required and ensures updates are coordinated
2. Enforce and track adherence to policies and reports breaches to relevant member of leadership
3. Use access to systems to investigate issues and potential problems providing evidence to support/dismiss claims
4. Manage incidental reports and ensure that these are properly reported and monitored
5. Ensure that floor plans are regularly updated to support seat inventory requirement
6. Ensure that all works are compliant with both HSE, Security, and Risk & Compliance Protocols and compliant with legislation
7. Work closely with OSH/Safety Officers in the delivery of all OSH standards and compliance
8. Participate in various Facilities and HSE committee meetings, both Manila and WHG-wide
9. Liaise with PMO for the immediate repairs and replacement of building-owned equipment
10. Ensure the completion of scheduled preventive maintenance and repairs
11. Evaluate the billings and performance of all contracted vendors
12. Implement initiatives in Energy Management System
13. Implement cost savings and continuous process improvement initiatives
14. Implement power management systems and maintenance programs for major building equipment
15. Coordinate with the parking Management to ensure that Parking guidelines is properly implemented
16. Ensures shuttle schedules are aligned to business needs and adjust as needed
17. Ensure timely and accurate communications of company initiatives, goals, and objectives
Administrative / General Services
1. Permits, Licenses, Insurance, and Other Government Statutory Reports/Requirements
Monitor permits, licenses, and statutory reports and that they are filed and completed ahead of time
Coordinate with the LGUs and other government agencies such as PCO, PEZA, PAGCOR, BFP, DENR, et al
Coordinate with Finance the securing of insurance and surety bonds required in the operation of the business
2. Budget Management
Tracking and monitoring of CAPEX and OPEX Budget
Management and supervision of budget spending
Ensure all purchases are within budget and/or within the approved amount.
Report all overspent and provide recommendations
Evaluate, review, and manage all billings from the utilities and outside services
3. Asset Management
Inventory of all assets under the supervision of Facilities and Admin team
Control, track, and monitor all asset movement and transfer
Safekeeping and protection of all data and documents, valuable to the operations
Maintain the quality, quantity, and workability of the assets
Handles PEZA Farmin/Farm Out processes
Handles Disposal of Defective and Hazardous Waste
4. Customer Service
Manage and supervise all requests and complaints filed either thru email, helpdesk, or verbally communicated
Recommend permanent solutions to all frequent concerns and complaints.
Implement and improved continuous processes in making sustainable customer service and complaints management
5. Third-Party Services Management
Monitor and complete all contracts needed for all projects, outside services, and service providers.
Manage the performance of Security, Housekeeping, Transport, Food Concessionaire, and Facilities Maintenance personnel
6. People Management
o Handle direct reports; provides training, coaching and performance reviews
7. Change management and Communication
Requirements for the role:
Graduate of Engineering course preferably in Mechanical or Electrical
Certified SO2 practitioner
Certified PCO practitioner
Previous work experience
With a Background in Facilities Supervision/Management preferred, at least 2-3 years of work experience in a BPO industry
Possess certification relevant to health and safety (e.g., BOSH, COSH, LCM, SPA, ToT)
Professional and Personal qualifications & knowledge
Experience in working with contractors and suppliers and monitoring of service standards
Ability to handle, assess and give recommendations to security related incident without any delay to the right authority
Can coordinate with different levels in the organization and vendors
Well-adept in the Philippine Economic Zone Authority policies and procedures and Asset Management
Registered as Pollution Control Officer (PCO)
Knowledge of existing Health and Safety legislation and regulations and their applicability to facilities management
Working knowledge of procurement and contracts
Willing to work on shifting schedules, weekends and holidays
Skills & Abilities
· Communication
o Proven ability to maintain professional relationships internal/external
o Excellent verbal and written communication skills are required
· Good Interpersonal skills
o Proven ability to effectively interact with all levels within the organization
o Proven ability to accept criticism in a professional manner
o Resourceful and can work with various support groups
o Ability to communicate effectively with a wide range of people
· PC literate; knowledge of Excel, Word, PPT, MS Access or SQL, AutoCAD
o Broad understanding of Microsoft packages
o MS Office - strong/advanced knowledge in Word, Excel, Outlook, and PowerPoint; ease of internet use; knowledge in AutoCAD is an advantage
o Knowledge in macro, MS access, and AutoCAD is an advantage
· Ability to:
o Multi-task and deliver on assigned tasks and responsibilities
o Respond and lead change
o Resolve complex problems with minor direction and assess issues objectively
William Hill

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Paranaque City, Metro Manila

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