Executive, customer successAirAsia

Job Description:
Job Description
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
Define and optimize customer lifecycle by driving programs and initiative to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement
Develop initiatives and plans to support customers from onboarding through to long-term usage of platform
Set the overall vision and strategic plan for account management, focusing on driving product adoption, leading a positive customer experience, and driving growth through retention efforts
Influence future lifetime value through higher product/service adoption, customer satisfaction and health scores
Implement churn prevention programmes and drive new business growth through customer advocacy
Build, manage, and develop a diverse team to achieve targets regionally
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position-specific.
AirAsia

Manila City, Metro Manila
Permanent
Full-time