executive, Analytics & insights - retail verticalNielsenIQ

Job DescriptionGuarantee customer satisfaction through the implementation of a modern and agile customer service, aligned to expectations and fulfilling the responsibilities agreed for the position.Service Management
Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with the client.
Support the generation of thought leadership materials.
Support account executives building materials to new conversations with prospect clients
Efficiency / standardization / transformation
Make use of the CX platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients.
Governance
Ensure implementation of CSO 2.0 tool to standardize and document how requests are made by customers.
Control over internal work times (time tracker).
Mapping of all deliverables committed to with the customer
Achieving transparency in responses, commitments and constant communication (used as a negotiation and service management tool)
Fulfillment of the service model agreed with the client (service mix).
ROI
In small clients will (less tiered D or Bronze) be the point of direct contact with the client, and to escalate issues that go then to the AD (the ideal scenario is to have a consultant but does not give the quantity)
Self-development
Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy).
Incorporation of the service code and golden rules in the day-to-day business.
Career Path auto management.
Promote self service to customers
Promote the use and application of CX (data pull, reporting, business issues that can be solved by guided analytics)
Promote the use of CSO for quality issues, special customer requirements and information available in knowledge NielsenIQ
Plan trainings with clients to ensure the above-mentioned points.
Qualifications
Fresh Graduates or Early Career Applicants are encouraged to apply
At least a bachelor's degree, preferably in business, economics, mathematics, data analytics, statistics, or equivalent
6 months to 1 year work experience, preferably within consumer or trade marketing, analytics and insights or market research
Knowledge of the Consumer-Packaged Goods (CPG) industry
Knowledge of research techniques and methodologies would be an advantage.
Excellent analytical skills
Excellent communication skills and presentation skills
An ability to work independently and in a team.
Good interpersonal skills are a must.
Fluent in spoken and written English.
Additional InformationRemote-hybrid based role, must be physically located within Philippines and candidate must be a Country/Region ResidentOur Benefits
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
About NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full ViewTM. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: | | |Our commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the
NielsenIQ

Pasig City, Metro Manila
Permanent
Full-time