escalation specialist ( Spanish bilingual)Stealth Monitoring - Philippines
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 28/12/2025
Deadline: 24/02/2022
Familiarization and navigation of both Fixed and Mobile tools and accounts
Review and validate escalations from alarms operators/spotters in a timely manner
Escalate events needing interference from applicable authorities (police, fire, guards, etc.) per client protocols
Communicate with applicable authorities (sales, property owners, security personnel, police) through e-mail
Bachelor's Degree in any field (Business Management preferred)
Strong English and Spanishcommunication skills (verbal and written communications); and able to write incident reports.
Previous experience in a customer service setting, preferably in BPO and North American clients.
Ability to manage multiple escalations with varying level of criticalities.
High capacity to prioritize escalations per assigned classifications.
Amenable to work in shifts.
Must have experience with Microsoft Office (Outlook, Word, Excel, Powerpoint required)
Bossjob
Review and validate escalations from alarms operators/spotters in a timely manner
Escalate events needing interference from applicable authorities (police, fire, guards, etc.) per client protocols
Communicate with applicable authorities (sales, property owners, security personnel, police) through e-mail
Bachelor's Degree in any field (Business Management preferred)
Strong English and Spanishcommunication skills (verbal and written communications); and able to write incident reports.
Previous experience in a customer service setting, preferably in BPO and North American clients.
Ability to manage multiple escalations with varying level of criticalities.
High capacity to prioritize escalations per assigned classifications.
Amenable to work in shifts.
Must have experience with Microsoft Office (Outlook, Word, Excel, Powerpoint required)
Bossjob
Other Info
Pasig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Stealth Monitoring - Philippines
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About the company