erss ManagerRELX

Job Summary:
The Employee Relations (ER) Operations Manager will lead & develop a strategic long-term relationship with Onshore ER stakeholders by delivering & driving forward high-quality services within the HR Shared Service division covering different regions. Lead and motivate REPH HRSS ER Teams in a complex environment to deliver under high-pressure situations. In addition, to ensure that all agreed KPOs, KPIs and SLAs are met according to expectations and all processes are executed appropriately, with high quality and in a timely manner. Function as an escalation point to resolve issues and continuously looks for improvements in operational processes - designs and implements those initiatives. Conducts work planning, estimation and prioritization to optimize performance of team and works to define standards and approaches for ER operations. The role is future-focused and is expected to drive transformation initiatives in collaboration with key stakeholders with focus towards Customer Satisfaction.
Responsible for overall Employee Relations Operations within HRSS Manila
The main purpose of the role is to provide leadership and develop a long-term strategic relationship with key stakeholders by delivering and driving forward high-quality services within SSC.
Analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
Drive transformation initiatives in collaboration with key stakeholders with a strong focus towards stakeholder and customer satisfaction.
Develop strong working relationships with key stakeholders at the regional/global level and proactively address their needs
Carry out necessary administrative duties, discussions and problem-solving sessions within the team and with stakeholders.
Resolve conflicts through positive and professional mediation.
Ownership and oversight of the Employee Relations Operations end to end process
Drive best practices sharing sessions amongst the team to augment delivery
Drive engagement programs across the team
Develop and execute effective governance model
Work with the designated Project Manager for any transition of new scope, additional geos or BUs
Managed cost of the team and strives to find opportunities to be cost-effective
Qualifications:
Bachelor's degree or equivalent experience
7 years of work experience in a global HR shared service center with strong knowledge of Employee Relations Operations
5 years of supervisory or management experience in global HR shared services
Ability to quickly understand and interpret the nuances of division/country policies/procedures
Ability to carry out discussion and problem-solving sessions within the team and with stakeholders.
Highly analytical and can drive Root Cause Analysis formulation and execution of solutions for Issues impacting Quality of Work. Excellent interpersonal skills. Can develop relationship with stakeholders
Drive People agenda. Coach and mentor team members and build strong succession plan.
UK or US Employee Relations experience. Knowledge on both countries, a plus.
Process oriented and ensures that process documentation of her team are updated and correct.
Excellent written and verbal communication skills
Strong MS suite skills, including excel
Strong attention to detail
Ability to handle confidential information in a professional manner
Strong organizational skills
Ability to multi-task and adapt to changing priorities in a high paced, quickly changing environment
Strong at building relationships with team members and across teams, primarily onshore teams in executive levels
Team player and flexible to step into whatever role is needed to provide excellent customer service
High levels of cultural sensitivity
Motivated and able to provide suggestions to bring work processes to best practice standards
Ability to work with employees and management of all levels
Ability to collaborate
Ability to navigate through
Willing to work on shifting schedule
PeopleSoft or Workday preferred only
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Manila City, Metro Manila
Permanent
Full-time