erp/mes support Engineer (45342) [makati]Reeracoen Philippines, Inc. (Neo Career Group)

Salary: 90,000 - 100,000 Note: Onsite upon Hiring, Online interview
1, End User support (QA handling from each factory by using English and/or Tagalog)
Provides timely and effective operational support for ERP / MES applications (Customer Demand Management, Production Planning, Procurement, Warehousing, Inventory Management, Sales, etc.)
Monitors the ERP / MES support queues and ensures cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution.
Actively identifies and investigates system issues, provides resolution and follow-up to end users.
Escalates more complex problems to L2 (this is KAJ) support groups when needed.
Resolves problems by clarifying the user's question/issue, determining the cause of the issue, selecting, and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
Engage with stakeholders to identify areas for improvement.
Conducts remote, classroom, and one-on-one ERP / MES end-user trainings as needed.
Proactively works to improve existing support procedures, processes, and tools.
Develop, implement, and maintain the documentation of workflow and process, as per customer and business requirements.
Contributes to support knowledgebase for Engineering Team to utilize.
Undertakes assignments on projects or special initiatives as appropriate.
Performs other duties and responsibilities as assigned.
2, Application Development
Develop, update and modify ERP/MES application with Japanese engineer, based on requests from overseas factory
Hearing as is operation, plan to be operation model, design then implement along with Japanese Engineer.
Required Experience
Functional expertise in one or more of the following areas preferred: procurement, inventory management, production planning, production execution, and accounting.
Demonstrated proficiency with enterprise resource planning (ERP) systems and/or other business software systems required, knowledge of Infor SyteLine highly appreciated.
5-10 years of professional experience in either help-desk support, information technology, project management and operations, financial analysis and accounting, international development and/or other related fields.
Experience preparing training materials and delivering training in various formats including classroom, one-on-one, and remote.
Application development and development guidance experience (experience in writing specifications/code review written by others is desirable)
Summary of role requirements:
Looking for candidates available to work:
Monday: Morning
Tuesday: Morning
Wednesday: Morning
Thursday: Morning
Friday: Morning
More than 4 years of relevant work experience required for this role
Working rights required for this role