entitlements services senior AnalystDTCC

Job Description: About this Opportunity
As a member of the Entitlements Services team, the Entitlements Services Senior Analyst handles internal and external customer requests related to access control to DTCC/ITP applications. Expectations include an ability to effectively communicate ideas, build rapport and develop relationships with internal partners, manage partners (client) expectations, technical expertise and attention to detail. Our Entitlements Services Senior Analysts have a passion for client service, an eagerness to quickly learn and execute at a high level across a variety of complex processes, and the ability to manage risk and identify improvement opportunities.
What You'll Do
Take ownership of requests received via CRM queues and through web form input
Handle client requests in accordance with established processes and procedures
Complete required tasks to create, modify or delete client and user profiles for all DTCC services using a combination of web-based, or GUI applications
Respond to client requests within predefined internal Operational targets
Recognize high priority situations and take appropriate escalation action following predefined criteria
Liaise with other DTCC associates globally to facilitate fast and effective set-up implementation of new clients
Acquire and maintain current knowledge of relevant procedures and update documentation as necessary
Facilitate cooperation among DTCC associates to reduce resolution delays and frustration for client
Provide support to clients and internal teams with inquiries surrounding their entitlements
Other miscellaneous duties as deemed necessary by the Team Lead or Manager
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Sound Like You?
Minimum of 3 years of related experience
Bachelor's or Associate's degree preferred
Additional Qualifications
Adheres to established rules and procedures when performing work
Takes personal accountability to drive work forward
Presents information clearly in writing and orally in small group settings
Willingness to constructively challenge others on established views and contribute new ideas/alternative approaches
Understands the needs of external clients, Entitlements Services team members, and key internal stakeholders across the organization
About Us: About DTCC
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
About the Team: The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
DTCC

Manila City, Metro Manila
Permanent
Full-time