english cs Helpdesk - philippines basedAlphanumeric Systems
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 21/10/2025
Deadline: 23/09/2023
Job Description
English Speaking Customer Help Desk Full-time (Work from Home) Candidates must be based in the Philippines.
Alphanumeric is hiring a ENGLISH (speaking) CSHD Analyst Full-time to work from home providing level-one technical support in English to clinical clientele via inbound calls, emails, and tickets.
100% Work from Home.
Our Offer
Work from the comfort of your home
Salary is fixed at PHP 25,000
Night Differential Pay of 10%
Employee Health Card with 1-Dependent
Equipment Provided
Internet Allowance Provided (Reimbursable PHP 2,430)
Employer-paid E-Learning courses
Continuous coaching, training, and development.
You Must Have The Following
At least 2 years of related experience.
At least 2 years experience using the English language.
Stable Internet connection. (35 MBPS Minimum)
Experience using Microsoft Applications, preferably savvy in Excel.
Working hours: Monday to Friday - 8am to 5 pm [EDT] Monday to Friday - 8 pm to 5 am PH
Training: 8 am to 5 pm (EDT) - 8 pm to 5 am PH - Monday to Friday.
Must be comfortable working in the EDT timezone.
Position Summary
Provide Service Desk support to external customers and users
Receive, document, and track all incoming customer/user calls for immediate remedy and closure
Utilize computer and database information to update incident status
Serve as the single point of contact (SPOC) for incidents, including owning the call through closure.
Essential Functions And Responsibilities
Provide service desk support to contracted clients.
Use defined procedures for responding to customer calls.
Collect information from the caller and document data elements in the designated tool.
Maintained records of all calls from customers using an established Service Management tool.
Provide detailed documentation of all steps involved in resolving customer issues.
Escalate issues to the appropriate department and personnel.
Investigate, examine, troubleshoot, and solve hardware and software issues quickly.
Maintain a pleasant demeanor and attitude in day-to-day communication and interface with customers.
English Speaking Customer Help Desk Full-time (Work from Home) Candidates must be based in the Philippines.
Alphanumeric is hiring a ENGLISH (speaking) CSHD Analyst Full-time to work from home providing level-one technical support in English to clinical clientele via inbound calls, emails, and tickets.
100% Work from Home.
Our Offer
Work from the comfort of your home
Salary is fixed at PHP 25,000
Night Differential Pay of 10%
Employee Health Card with 1-Dependent
Equipment Provided
Internet Allowance Provided (Reimbursable PHP 2,430)
Employer-paid E-Learning courses
Continuous coaching, training, and development.
You Must Have The Following
At least 2 years of related experience.
At least 2 years experience using the English language.
Stable Internet connection. (35 MBPS Minimum)
Experience using Microsoft Applications, preferably savvy in Excel.
Working hours: Monday to Friday - 8am to 5 pm [EDT] Monday to Friday - 8 pm to 5 am PH
Training: 8 am to 5 pm (EDT) - 8 pm to 5 am PH - Monday to Friday.
Must be comfortable working in the EDT timezone.
Position Summary
Provide Service Desk support to external customers and users
Receive, document, and track all incoming customer/user calls for immediate remedy and closure
Utilize computer and database information to update incident status
Serve as the single point of contact (SPOC) for incidents, including owning the call through closure.
Essential Functions And Responsibilities
Provide service desk support to contracted clients.
Use defined procedures for responding to customer calls.
Collect information from the caller and document data elements in the designated tool.
Maintained records of all calls from customers using an established Service Management tool.
Provide detailed documentation of all steps involved in resolving customer issues.
Escalate issues to the appropriate department and personnel.
Investigate, examine, troubleshoot, and solve hardware and software issues quickly.
Maintain a pleasant demeanor and attitude in day-to-day communication and interface with customers.
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Alphanumeric Systems
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Position english cs Helpdesk - philippines based recruited by the company Alphanumeric Systems at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on English CS Helpdesk - Philippines Based or Alphanumeric Systems company in the links above
About the company
Alphanumeric Systems jobs
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