Engineering analystUnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.Positions in this function design, engineer, and manage the organization's infrastructure and operational platforms. From a cloud services model, this includes services commonly thought of as IaaS and PaaS and their underlying foundational components. Additionally, this function also has responsibility for traditional enterprise infrastructure and operational platforms such as email, file transfer, and collaboration technologies, among others. This role must understand functional and non-functional requirements to ensure they can be achieved through system design and engineering to meet the needs of the customers. Work closely with business and technology stakeholders to develop roadmaps for their respective technology portfolios, resolve cross-system and domain dependencies, ensure effective integration among the services offered to the end customer, and efficient usage of infrastructure and operational platforms. Monitor technological advancements and industry trends to influence company standards and ensure that solutions are continuously improved and maintained through product management practices, including recommendations to invest in a solution or retirement of redundant or out-of-date systems. Understand the interactions between systems, the applications and services hosted, and evaluate the impact of changes and additions. Perform analysis on existing systems to ensure performance and reliability, enhance scalability, meet security requirements, and interoperable and maintainable technology portfolio. Basic, structured, standard approach to work.Primary Responsibilities:
Voice platform support to employees during US daytime Hours 8CST - 4CST
Ownership over customer relationship, Customer outreach
Contacting and aligning customers with their future update
Ensure engagement with admins and testing functionality after implementation
Persistent communication and follow-up with customers to ensure efficient project close out
Customer support via our community - answering questions, tracking feedback, and gaining insight from engineers on solutions
Collaborate with internal business partners to improve and streamline processes
Communicate with customers and internal departments to process orders/requests, resolve issues, and provide updates on progress
Operate multiple systems to establish, update, and retrieve customer service data while simultaneously working with customers and/or company employees
Maintain accurate records of all MACD activities, including provisioning emails, service requests, and system updates
Identify and resolve issues related to telecommunication services, ensuring minimal disruption to customer operations
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Undergraduate degree or equivalent experience
Proven experience in technical support or a related field
Experience in managing projects, including planning, execution, and monitoring. Familiarity with project management methodologies and tools (i.e. Swift Kanban, Rally, etc.)
Experience in managing projects, including planning, execution, and monitoring. Familiarity with project management methodologies and tools
Proficiency in using telecommunication systems such as Cisco Call Manager, Webex Calling, Microsoft Teams, and other related platforms
Proven ability to lead a team, with solid interpersonal and communication skills
Proven excellent communication and collaboration skills
Proven ability to provide clear documentation and training * Proven solid analytical and troubleshooting skills to resolve telecommunication issues promptly
Proven ability to lead a team, with strong interpersonal and communication skills
Preferred Qualification:
Experience with ServiceNow or similar platforms
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.
UnitedHealth Group

Quezon City, Metro Manila
Permanent
Full-time