EngineerGoldenDuck International

Key responsibilities
Assist customer's concerns and queries
Repair and document any equipment from the client, both under warranty and chargeable.
Monitor status of engineering during projects.
Coordinate with customers in order to fulfill customer needs and satisfaction.
Create accurate reports and possible recommendations to customers.
Create turnover documents for sales and customers.
Create and save backup files for the alignment of equipment.
Handle remote support to clients
Ensure all received cases are properly recorded and reported.
Proper handover of cases to the co-tech support engineer
Monitor and report any defects in individual tools, special tools, project equipment, software, etc.
Report to the engineering assistant manager or manager for issues encountered in rendering the job.
Qualifications
Bachelor's Degree in Electronics, Electrical, or other related fields
Can work overtime and night shifts
High-level of attention to detail
High-level customer care approach
High-level technical and analytical skills
Decisive and high level of confidence
Innovative, flexible, and adaptable to new technologies
Proficient and able to use various software user interface (UI) variety
Result-driven individual
Can communicate well both written and verbally
Allowed to travel on short notice to meet clients
Benefits
HMO
Life Insurance
13th-month pay
Leaves (convertible to cash)
Performance bonus
Yearly increase
Company loan
Financial assistance