Engineer-support servicesInsight

Requisition Number 79180 Position Overview The OneCall Level 1 Engineer is responsible for the support of all desktop hardware and software. As a OneCall Level 1 Engineer, you are the front line in support of Insight's OneCall Clients. In this role, you will respond to Client inquiries via phone and email. Engineers must possess strong verbal and written communication skills. What you'll do at Insight Effectively manage issues through multiple forms of inbound requests including inbound queue calls (phone), e-mails, or client trackingticketing databases. Respond to all client requests in a timely and professional manner. Instruct clients in the appropriate use of equipment, software, andor reference materials. Assist with all aspects of technical support and technologies. Data entry (management of data) accurately prioritize, categorize, track and log calls, tickets, incidents, etc. following client or internal tracking protocols. Troubleshoot and resolve issues related to hardwaresoftware, desktop applications, and peripherals. Researchtroubleshoot client issues utilizing the tools available. Navigate internalexternal reference support materials and knowledge bases. Proactively follow up on all open issues. Work closely with other team members to identify and suggest resolutions and improvements. Other duties as assigned. What you'll need to join Insight Degree in Computer Science or equivalent experience required. Must have a minimum of three years of client support experience in a corporate environment. Provide Support for NetApp and other storage solutions. Provide Support for Veritas Netbackup and other Data Protection solutions. Provide Support for Server and Virtual Server solutions including VMWare. Provide Support for Cisco and other network solutions. Must have a comprehensive knowledge of computer hardware, Software, Network, and Server technologies. Must be able to diagnose and resolve moderately complex system hardware, software, network, and server related issues. Must be able to read, analyze, and interpret general technical procedures, or regulations. Ability to write reports andor business correspondence. Ability to utilize, compose, and maintain knowledge base articles. Ability to effectively present information and respond to questions from groups of managers, clients, and other teammates as required. Must have excellent customer service and interpersonal communication skills. Must have the ability to work in a team environment and present a professional image. Must be able to multi-task and be flexible with the assigned work schedule. Physical Demands The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone, and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work. Regular, predictable attendance is required including flexibility as business demands dictate. Work Environment The work environment characteristics described here are representative of those teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here . Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTrademark and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, clouddata center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com. Founded in 1988 in Tempe, Arizona 11,000+ teammates in 21 countries providing Insight Intelligent Technology SolutionsTrademark for organizations across the globe 9.2 billion in revenue in 2018 Ranked 430 on the 2019 Fortune 500, 14 on the 2019 CRN Solution Provider 500 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for DataAI, Microsoft Azure Expert Managed Services Provider Ranked 23 on the 2019 Fortune 50 Best Workplaces in Technology, 70 on the 2019 Fortune 100 Best Workplaces for Diversity, and 7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business) Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018 Today's talent leads tomorrow's success. Learn about careers at Insight jobs.insight.com . Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes Manila National Capital Region (PH-00) Philippines (PH) None None PH - Mandaluyong Job Segment Developer, Engineer, Supply, Cloud, Cisco, Technology, Engineering, Operations
Dice.com

Mandaluyong City, Metro Manila USA
Permanent
Full-time