engagement and Coordinator adminYourVirtualPeople, Inc.

Description
1. Be the first point of contact
• Monitor and respond to email and online enquiries;
• Receive phone calls, which will most likely be people enquiring about our services
Focus/ requirements:
• Be available and responsive
• Provide a brief overview of our services and arrange a time for one of our Recovery Coaches to call back
• Need to understand disability and mental health, be empathetic and a supporting voice to reassure people they've come to the right place - this includes direct customer enquiries or other services contacting us on behalf on a potential customer.
2. Support our Recovery Coaches
• Research local supports and services that existing customers may want to access
• Coordinate with Recovery Coaches to understand the needs of the customers
• Provide administrative support to the Recovery Coach team, as directed by individual Recovery Coaches
• Research and build a database of referrers and quality providers in each area Recovery Coaching is offered
• Continually gather and document relevant information about clients from other services for the development of evidence-based reports and updates.
Focus/ requirements:
• Mostly web based research and then call/email for more information to initiate a connection to determine availability, access process etc.
• Once the customer has chosen a service work with the Recovery Coach to administer the referral and set up contact
• Needs to be organised, pro-active, able to keep a list of providers and follow up, practice and problem solver
• Need to give customers a real sense of local options in their community (may require phone calls in addition to web searches etc.)
3. Support the business, including ensuring documentation is professional and consistent with brand guidelines
• Support the Recovery Coaches with all types of administration - e.g. type up hand written notes into templated professional documents
• Produce diagrams (in Visio, PowerPoint or the like) from concepts written up on a white board, produce presentations and update policy documents
• Support Leadership team with travel arrangements, meeting bookings and setting appointments
• Assist with administration orientation/induction of new members of the team for example arranging IT equipment and starter kits (including name badges and business cards)
• Maintain computer, IT equipment, key and mobile phone security code register.
Focus/ requirements
• Be responsive
• Great Office365 skills and with a bit of creativity, open to feedback and able to adjust quickly
• Continuous quality improvement mindset and eye for detail - understand and provide feedback on how to improve templates etc.
• Excellent editing and reviewing skills - professionalism is essential.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No

Pampanga, Central Luzon ·  Today, 03:11 PM
Work type
Full Time