Employee Relations partner- er support, apacJPMorgan Chase

Job Description:
JPMorgan Chase & Co. (NYSE:JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
We have opportunities for Employee Relations (ER) Partner position in our APAC Employee Relations group.
General Responsibility
Reporting to the ER Team Manager (VP), this ER Partner will be a part of an experienced team of ER Professionals who conduct and facilitate complex, sensitive and time-critical ER Investigations.
S/He will also partner with HR colleagues and Business Managers to implement appropriate strategies, plans and interventions to develop and/or maintain a high performing work environment.
Key Responsibilities
· Provides guidance/advice on any ER related matters
· Documents investigative path, recommendations, and resolution. Writes investigative summaries in a
clear, concise and legally defensible manner.
· Conducts climate assessments by leveraging inclusive investigative skills to identify underlying issues.
· When appropriate, engages control partners including but not limited to Global Security, Legal, Compliance, Risk & Controls, and other HR colleagues to assist in resolving workplace concerns.
· Executes on a robust risk and controls agenda.
· Provides ER Learning sessions and reporting to address emerging trends and issues
· Performs other similar functions
Business & HR Acumen
· Knowledgeable of HR practices, understanding of financial impact of HR decisions, knowledge of the
financial services industry, and a global mindset to drive JPMorgan Chase & Co. business performance
· Application of Asia Pacific employment and labor laws
· Application of range of ER practices in addressing issues and inquiries on performance development, conflict resolution, disputes and appeals, code of conduct, etc.
·Expert application of ER, arbitration & mediation, legal proceedings/due process, fair employment
practices, Affirmative Action, etc.
Consulting & Advising
· Consults and partners with stakeholders to accurately diagnose issues and provide advice and solutions that maximize business results
· Strong investigation/consulting/problem resolution experience with demonstrated ability to influence all
employee levels from front line to senior leaders
· Able to quickly size up a complex people/business situation, sort through the facts, develop alternatives and make sound recommendations. Serves as an escalation point.
· Provides insight to clients to assess issues/potential risks and recommends actions to reach balanced
solutions. Challenges clients to question assumptions & think through problems
· Adjusts readily to multiple demands, shifting priorities and rapid change
Problem Solving/Decision Making & Risk & Controls
· Identifies issues using critical thinking, data analytics and judgment to make fact based decisions and
recommendations
· Demonstrates and promotes expected risk/controls behaviors by holding self and others accountable to operate within established procedures/parameters and to proactively prevent and/or address risk and
control issues
· Able to quickly review a highly sensitive situation, sort through fact and emotion. Can assemble the full
story by pulling together facts, information and opinions from a variety of sources while maintaining
relationships.
· Utilizes critical thinking and analytical skills regularly to identify issues and trends, develop solutions
and/or recommendations to address root cause and mitigate further risk to the firm
Change/Project Management
· Identifies the need for and serves as a facilitator of change and innovation by using influence, an
operational mindset and effective project management skills to promote engagement and participation
· Uses project management skills to drive change plans and other initiatives with a focus on progress and results
· Leads complex organizational change by coaching stakeholders on the importance of consistent messages and behaviors
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
Minimum Qualifications
Minimum Hiring Requirements:
Education/Experience Requirements
Bachelor's Degree in Business, Human Resources Management, Law or any related courses
5+ years of HR experience, preferably in the financial services and/or shared services industry which includes minimum of 3 years' experience in handling end-to-end employee relations case management and consultancy
Knowledge and Skill Requirements
Detailed knowledge of employment laws and regulations
In-depth expertise of policies/procedures and business practices
Experience working with multiple partner groups including but not limited to Legal Counsel & Compliance professionals
Able to implement and drive compliance to policies and procedures
In depth exposure in managing stakeholders across different levels
Ability to make data-driven decision a plus; comfortability working with Excel (reports processing, pivot, etc.), an advantage
Comfortable working in a volume-driven environment
Amenable to working onsite, on a variable schedule falling between 8am-12am, with core hours following mid-day schedule
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Everything we do as a firm hinges on our ability to hire, empower and retain the best people. Human Resources plays an integral role in designing, implementing and managing people strategies, using the latest in data analytics and technology to deliver industry-leading services. This includes Talent Acquisition, Training, Talent Development, Career Management, Diversity, Compensation & Benefits, Employee Relations, Technology, Finance and HR Service Delivery.
JPMorgan Chase

Metro Manila
Permanent
Full-time