Email Support | don't just pay the bills! enrich your soul, enjoy a rewarding career! apply today!Select VoiceCom

Do you envision harnessing your outstanding writing skills to bring about a positive transformation, secure a stable income, and enhance the lives of your clients? If so, you've arrived where it all happens!
We believe that the power of the written word is unmatched in transforming the way we work, interact, and connect. We are excited to invite you to join our customer service team where your skills will be the driving force behind making a difference in the world.
 
Competitive Compensation: We offer competitive compensation and benefits to ensure you make a good living while doing what you love.
Build a Rewarding Career: We understand the importance of nurturing talent. You'll have access to continuous learning opportunities, mentorship, and a rewarding career path. Your efforts will be recognized and rewarded.
Work with Purpose: Your work won't just pay the bills; it will enrich your soul and the souls of many.
Make a Difference: Your written communication will be instrumental in conveying our mission, values, and vision to the world. You will craft messages that engage, educate, and inspire our customers.
What We Offer:
Starting salary of Php25,000* (inclusive of account-specific allowances)
Signing bonus of Php25,000*
Paid training
Enjoy Big Time Benefits You Deserve!!!
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
 
Responsibilities:
Answer customer inquiries regarding subscriptions via email and chat
Attend to billing concerns
Resolve billing disputes
Desired Skills & Knowledge:
Must have at least 1 year of Email Support experience in Customer Service and/or Technical Support
Chat Support experience an advantage
Strong written communication skills that lend to clear and concise text-based communication, including de-escalation skills
Adherent to email SOP and KPIs for response times and online availability
Keyboard skills required (typing speed of at least 45 WPM)
Previous experience with subscription service industry is a plus
Must have a high degree of professional ethics, integrity and a team player
Strong computer skills including internet and Windows/Mac-based applications
Strong administrative skills
Understanding of the American consumers mentality is a plus
Supports the mission of Truth & Tradition"
Energetic, fun and confident personality
Willing to work nights and weekends
Willing to work on-site
Work Schedule: Night Shift