email and Chat Support agent, spanish (manila)One Contact Center

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Who We Are
OCC is a U.S. based full service business process outsource (BPO) company with operations in Manila, Philippines. We've been in business since the year 2000 and specialize in customer service and support services for our clients. It is our goal to surpass our client's expectations by attracting, developing and motivating a diverse workforce whose goal is to provide efficient & outstanding service, problem resolution, and cost-effective support services.
What We Offer
At OCC we train our agents to represent our clients and their customers with pride and integrity. Our comprehensive training and quality control programs ensure we answer your customer's inquiries to your exact specifications. Our agents will have all of your system and/or product knowledge to consistently deliver an exceptional customer service experience.
SPANISH EMAIL AND CHAT SUPPORT REPRESENTATIVE
Email and chat support agents carry a huge role as front-liners, representing the whole company to their customers. When helping customers, email and chat support agents should add personality into their replies. At the same time, they should always comprehend the customer's concern and address it as quick as possible.
***REQUIREMENTS
Fluency in Spanish and English (business email professional literacy)
Strong reading comprehension and analytical skills
Willing to work on holidays and weekends
Preferably with writing experience
Tech savvy; email knowledge is a plus
If all these describe you, then apply online today
For further inquiries you may also contact us and send an SMS to
Phone Number: [Protected Info]Globe: +639173462158 Smart: +639296293759
For online application, kindly send a copy of your updated resume to:
[Protected Info] subject: NON VOICE SPANISH_YOUR NAME
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One Contact Center

Pasig City, Metro Manila
Permanent
Full-time