Electronic referral (nurse/pt/ot)Genfinity

START YOUR CAREER AR MEDRISK PHILIPPINES, INC!
o Are you an allied health professional with prior experience in the BPO Healthcare setting?
o Do you consider yourself a motivated individual with a great attitude?
o Are you passionate in providing excellent customer service over the phone or via email?
If your answer is YES to these questions, this great opportunity is for YOU!
MedRisk, the leading provider of managed physical medicine in the United States, is looking for a Customer Service Professionals on the Electronic Team who will handle the new case requests from various stakeholders (patient, MD office, PT providers, employers, adjusters etc.) while maintaining excellent customer service to promote client retention.
This is temporarily on a work from home set-up.
Benefits include a salary package of up to Php 35,000/month, HMO coverage during the first month of employment, excellent work culture, and a huge opportunity for growth!
PRIMIARY DUTIES AND RESPONSIBILITIES
Open new cases from received electronic referrals from stakeholders accurately and according to policy and procedures.
Review case information to determine if patient has an existing case on file or if a new case needs to be created.
Outbound contact with identified stakeholders either to verify new case information, collect missing information, or request for other related documents as needed.
Validate new case data by reviewing, correcting, deleting, or re-entering data; combining data when account information is incomplete; purging files to eliminate duplication of data.
Comply with HIPAA and URAC guidelines
Other duties as assigned
QUALIFICATIONS
Bachelor's degree in allied health profession preferred (Nursing, Physical Therapy, Occupational Therapy, etc.)
A license issued by the Philippine Professional Regulation Commission for allied health profession is preferred
Possess impeccable customer service skills with 1-2 years of experience
Experience with outbound calls preferred
Ability to multitask in a fast-paced environment
Detail oriented and strong data entry skills
Excellent verbal and written communication skills
Proficient in MS Outlook, Word and Excel and general computer literacy, working with dual screens
Time management and strong organizational skills required
Willing to work any assigned shift during a work week in Mandaluyong City
Genfinity

Mandaluyong City, Metro Manila
₱35,000 per month
Permanent
Full-time