EECC US Employee Relations Partner (Associate)JPMorgan Chase

Job Description:
OVERVIEW:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at .
FUNCTION:
The Global Employee Engagement, Culture & Conduct organization within HR focuses on enhancing the employee experience and developing best in class people practices firm wide. The team will help set and implement a global vision, strategy, operating model to better understand and respond to employee needs and concerns; as well deliver exceptional employee experience. This includes partnership with the business, function, and HR leaders on an in-depth review of feedback, culture & conduct, employee experience aspects of regulatory-related deliverables. Overall, this organization will span the traditional HR lifecycle, employee engagement and broader listening strategy.
As an Employee Relations Partner, your responsibilities will include:
Providing thoughtful and empathetic support to employees; actively listening and asking probing questions to accurately diagnose the issue(s)
· Providing consultation to managers on performance issue management; helping them strengthen their people leadership skills working to ensure robust and equitable outcomes
· Delivering a trusted Employee Engagement, Culture & Conduct brand known to employees and managers as a place where their voices are heard and acted on accordingly
· Collaborating and effectively communicating with all stakeholders and control partners providing a first class experience
· Employee advocacy; being a trusted advisor by acting on issues quickly and eliminating unnecessary bureaucracy
· Demonstrating a risk and control mindset; escalating issues promptly
Observing highest degree of confidentiality in the handling of sensitive information received during course of responding to issues
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
Qualifications:
Requires 3 - 5 years Human Resources experience, with minimum 2 years in a Supervisory/ Managerial capacity, preferably within a BPO or Shared Service Industry
People Management experience a plus
Exposure in Managing US-based clients an advantage
Strong interpersonal and phone skills; at least 2 years of experience working in a team and collaborating with multiple stakeholders
General knowledge of HR practices, procedures, and policies; as well as, employment and labor laws
Problem resolution experience with demonstrated ability to influence all employee levels
Ability to flex intervention style based on needs of the employee or situation
Identifies issues using critical thinking and demonstrates sound judgement when making recommendations; balancing employee experience and risk to the firm
Strong written and verbal communication skills; attention to detail
Disciplined and drive for results; proactively identifies and engages key stakeholders
Strong organizational and time management skills with the ability to multi-task in a fast paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure
Undergraduate degree in Business, Human Resource Management or equivalent courses
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Everything we do as a firm hinges on our ability to hire, empower and retain the best people. Human Resources plays an integral role in designing, implementing and managing people strategies, using the latest in data analytics and technology to deliver industry-leading services. This includes Recruiting, Training, Talent Development, Career Management, Diversity, Compensation & Benefits, Employee Relations, Technology, Finance and HR Service Delivery.
JPMorgan Chase