eCommerce specialistInsight Enterprises

Requisition Number: 88127
The B2B E-Commerce Specialist is responsible for the following main areas of E-Commerce: * Provide top-notch level customer service and support through communication channels like, email, chat, and phone.
Understand the basic features/functions of Insight's e-commerce solutions in order to troubleshoot challenges and setup/update customized solutions. With focus on B2B clients that transact business through electronic transmission from procurements solutions.
Work within a team environment to understand ongoing challenges and identify patterns and system improvements needed to enhance solutions.
What you need to do to be successful:
Understand website functionality directly and integration points to other systems
Directly contribute and be accountable for percentage of orders transacted via B2B Procurement systems day to day support of account executives and clients. team goals
Self-starter who is motivated to learn, grow and expand knowledge in system integrations
Understanding and willingness to create and maintain customized client websites through management tools
The ability to seek and document site issues and identify opportunities for optimization when troubleshooting system solutions
Lead discussions specific to e-commerce capabilities, benefits and solutions
All other duties as assigned
What we want:
High school diploma or general education degree (GED) is required and 2 years of experience in specialty or related field. Bachelor's degree (B. A.) from four-year college or university; or one year related experience and/or training; or equivalent combination of education and experience preferred.
The ideal candidate will have the following skills:
Strong writing and communication skills
Ability to read, analyze and interpret general business requirements, technical procedures and system to system process flows/integrations
Ability to write reports and/or business requirements
Ability to effectively present information and respond to questions from groups of managers, customers and other employees
Strong understanding of technology industry, customer base and key industry triggers for scale, demand gen and customer engagement.
Excellent time-management and organization skills, with attention to detail
This individual is expected to demonstrate the following on a daily basis:
Hunger: Operates with energy drive and passion for the business, especially in the face of resistance or setbacks
Heart: constantly reassesses efficiencies and provides additional improvements
Harmony: Working together in a team environment to make transformation happen.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leads tomorrow's success. Learn about careers at Insight:
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.
Insight Enterprises

Pasig City, Metro Manila
Permanent
Full-time