eCommerce customer support - laptop + internet allowance - work-from-homeFilta.

Join a reputable Australian swimwear company that has consistently upheld its commitment to building a brand with a strong emphasis on ethical and responsible practices. The offer is inclusive of a laptop + Internet allowance + HMO for you and your dependent within the first month (with Covid insurance coverage). Your workstation is set up in a safe and secure location at home with stable and reliable internet, not less than 25 Mbps. Php 30, 000 to Php 48, 000 per month. MUST have experience in Shopify, Gorgias, and the eCommerce fashion industry. 7:00 am to 4:00 pm, Monday to Friday for 4 weeks during the paid training period. Following the training, there will be a transition to the night shift, Monday to Friday, from 10:00 pm to 7:00 am. Benefits HMO healthcare for you and one dependent (with COVID insurance) 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation). Government Mandated Benefits Paid Philippines Public Holidays Perks of being a member of the Filta Community Potential Access to Over 50 Locations Throughout the Philippines for Work-From-Home or Work-On-Site Options. Monthly Social & Wellness Activities Member Wellness Program Milestone Gifts Birthday Cake Paid Birthday Leave Welcome Gift Packs Work Anniversary Gifts 13th Month Bonus Year-End Party Christmas Hamper Laptop and Internet Allowance About the Role In this position, you will have a direct reporting relationship with an Australian-based Customer Care Team Leader. You will collaborate with fellow team members from the Philippines, collectively responsible for handling daily online customer inquiries through various communication channels, such as email, live chat, SMS, and social media platforms. Your primary goal is to maintain a high standard of service delivery and enhance customer satisfaction by actively seeking solutions and working in cooperation with the team to meet our customer service objectives. Key Responsibilities Maintain positive customer relationships across multiple communication channels, including email, live chat, SMS, and social media platforms, by promptly and professionally responding to customer inquiries using Gorgias. Maintain positive customer relationships across multiple communication channels, including email, live chat, SMS, and social media platforms, by promptly and professionally responding to customer inquiries using Gorgias. Assist customers with return inquiries (refunds, exchanges, store credits) and manage these requests via the Loop portal. Handle customer queries regarding their orders - editing, cancellations, address updates, shipping information - actions via Trello + Shopify and StarshipIT Position Prerequisites Experience & Software Prior experience in eCommerce customer service is a must-have. Proficiency in using Gorgias, Zendesk, or similar platforms (Gorgias is preferred). Familiarity with Shopify is a must. Familiarity with Loop is preferred. Experienced in serving as the main point of contact with customers online via email and chat, adept at turning inquiries into sales and creating satisfied, returning customers. About the Company In 2015, our client embarked on a remarkable journey, born out of their shared passion for travel and the struggle to find bikinis that met their high standards for both quality and style. Fueled by this desire to offer something special to women who shared their love for the beach and the sun, they took the bold step of creating their brand. As their brand has flourished, so has their unwavering dedication to inspire and make a meaningful impact. They aspire to be more than just a fashion label; their actions and words carry a profound significance. Their vision goes beyond aesthetics - they aim to craft swimwear that transcends expectations, providing an experience that feels like a second skin. This remarkable comfort is a testament to their unique fabric, incredibly soft and silky, which sets their swimwear apart. When you choose our client, you're not just selecting swimwear; you're embracing a story of passion, perseverance, and a commitment to creating something extraordinary. Join them on this incredible journey and experience swimwear that's not only fashionable but also deeply comfortable. What's Next Click the Apply button, attach your CV, and complete the questionnaire! As this is an urgent requirement if you want to fast-track your application, complete your application online and connect with Adelaide De Leon at https://www.linkedin.com/in/adelaidedeleon/
foundit

Manila City, Metro Manila
Permanent
Full-time