ecommerce and growth Marketing AssociateFocus Global Inc.

Job Description
The eCommerce and Growth Marketing Associatewill manage the daily eCommerce sales operations for the operations of the Singapore office.
1.Product Portfolio Management
Competitor analysis - Product pricing and market research to benchmark against competitors products
Updating inventory and promotions pricing for online channels
Supporting coordination with eCommerce partners like Lazada, Shopee, Amazon and others
Creating and updating product content on online Ecommerce stores
2. Customer Experience
Cresting the optimal post purchase customer experience
Collaborate with eCommerce partner couriers to track KPIs and optimize process efficiency
Coordinating with different internal stakeholders on any misplaced orders, wrong deliveries, etc.
Special projects: Customer Failed Transaction outreach
Analysis: Reviewing sales performance, operational KPIs, etc
3.Other tasks
Order Management: working with different stakeholders to process orders and make sure that customers have an excellent customer journey
Invoicing and dispute management
Market research and data collection
Qualifications:
Bachelor's degree in business, operations or other related courses
Interested in e-Commerce and retail industry
Ability to manage multiple projects and meet critical deadlines concurrently effective use of time management and prioritization skills
Detail oriented and work well under pressure with tight timelines
Competent in MS Office applications
Basic knowledge on e-commerce web frameworks or tools is a plus, e.g. WooCommerce, Shopify, HTML, CSS
You are an ideal candidate if you are:
Entrepreneurial: We are a team that is nimble and quick to adapt. There will be minimal to no hand-holding - this environment is perfect for someone who is independent, self-driven and looking for growth opportunities.
An excellent communicator: We speak quickly and act quickly. This requires concise and efficient communication
Comfortable giving and receiving feedback: We believe in radical candor. Everyone is empowered to speak their mind and constantly share feedback.
Love adopting new technology and software tools (e.g. Google Docs, Google Sheets, Slack, Asana, Xer, etc): We are always on the lookout for new tools that will make our own work more efficient.
Data-driven: We love numbers and data. We make decisions based on quantitative figures.
Customer-centric: We do whatever it takes to satisfy our customers.