ecommerce Account Manager | onsite | night shift | start asapStaff Outsourcing Solutions, LLC

ECOMMERCE ACCOUNT MANAGER
 
Company: Staff Outsourcing Solutions
Brand: HiFi Sound Connection
Location: Cebu City / Onsite
Employment Type: Full-Time, Permanent
 
About the Role:
 
We are hiring a strategic E-Commerce Account Manager to lead the digital operations for HiFi Sound Connection, a premier US-based retailer of car audio and musical instruments. You will not just manage a client account; you will act as the operational leader for our e-commerce business, collaborating directly with the US leadership team.
 
This role requires a hands-on leader with deep expertise in multi-channel e-commerce (Amazon, eBay, Walmart.com) and the ability to manage a team of Customer Service and Data specialists. You will be responsible for driving listing quality, optimizing the direct website, and ensuring our customer service team hits top-tier metrics.
Key Responsibilities:
Multi-Channel Marketplace Management: Oversee performance and health of seller accounts on Amazon Seller Central, eBay Seller Hub, and Walmart Marketplace. Monitor policy compliance, feedback scores, and defect rates.
Team Leadership: Manage and mentor a team of Customer Service Representatives and Data Entry specialists. Set KPIs for response times (SLA), customer satisfaction (CSAT), and listing accuracy.
Listing & Data Optimization: Oversee the creation and optimization of product listings. Ensure titles, bullet points, and descriptions are SEO-friendly and accurate across all platforms.
Website Optimization: Collaborate with the US team to improve the user experience (UX) and conversion rate of hifisoundconnection.com. Suggest and implement strategies to increase direct-to-consumer sales.
Strategic Growth: Analyze sales reports to identify best-selling categories and slow-moving inventory. Propose strategies to bundle products or run promotions.
Operational Alignment: Serve as the bridge between the Cebu operations team and the US Headquarters. Note: This role does not involve physical shipping or receiving.
Requirements:
E-Commerce Experience: 4+ years of proven experience managing US-based e-commerce accounts (Amazon Seller Central expertise is a must).
Leadership: 2+ years of experience leading a team of at least 5-10 people, preferably in a metrics-driven Customer Service or Sales environment.
Technical Skills: Proficiency with e-commerce backends (e.g., BigCommerce, Shopify, or similar), bulk editing via CSV, and familiarity with tools like ChannelAdvisor or ShipStation is a plus.
Communication: Exceptional English communication skills (verbal and written) to collaborate effectively with US executives and handle high-level customer escalations.
Schedule: Willingness to work Night Shift (US Central Time Zone) to collaborate with the US office.
Why apply with us?
Competitive Salary Package with Performance Appraisals
Saturday-Sunday Off
Permanent leadership role with long-term growth potential
Opportunity to shape and grow a specialized brand
Work with an established outsourcing company
Equipped with the latest technologies
Offers Full-time employment and Career Growth
Easily accessible from almost any part of the Metro Cebu area.
One-day Application Process only (VIRTUAL INTERVIEW NOW AVAILABLE)
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Work-Life Balance
Free Pre-hiring Medical Laboratories
Free Coffee
 
Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.
 
Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.
 
Overview:
 
Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
 
For more information about our company, visit the following sites:
Website: www.staffoutsourcing.com
Facebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: @staffoutsourcingsolutions
LinkedIn: https://www.linkedin.com/company/13194738/admin/
 
How to Apply
 
Location:
 
Lower Ground Floor, MDCT Building, Leyte Loop, Cebu Business Park, Barangay Hipodromo, Cebu City
 
For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday through Friday only. Bring a copy of your updated resume & valid ID.