e-commerce senior Customer supportEmazing Group: iHeartRaves / INTO THE AM

Top Reasons to Work with Us:
Since 2010, the Emazing Group has been the comprehensive e-commerce solution for passion-driven consumer lifestyle brands. With unique and innovative brands such as iHeartRaves and INTO THE AM, The Emazing Group has successfully created and scaled market-leading companies, empowering a lifestyle of self-expression one individual at a time.
Get an inside look into our office and culture at: .
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Featured as one of the best companies ever on Shark Tank (Deal with Mark Cuban & Daymond John).
Top Workplace Award In Orange County, CA, and Certified Great Place To Work.
Entrepreneur 360 - Ranked #128 best small business.
Join the #189 fastest-growing private company according to Inc. Magazine 5000.
Featured on Rolling Stone, Yahoo Finance, Inc. Magazine, Business Insider, CNBC, MTV, ABC's Shark Tank, LA Weekly, MSN, and more.
Enjoy the autonomy/flexibility to be creative in a highly driven environment.
Join a tight-knit team with opportunities for growth.
Great culture. Our headquarters is an environment where everyone is driven to make the company and themselves successful.
7 Core Values that shape our company culture:
Primary Responsibilities of the Customer Support Representative:
Assist customers by phone, e-mail, and chat.
Solve customer problems in a simple and efficient way
Follow Standard Operating Procedures.
Assist in answering team member's questions
Requirements:
2 years of e-commerce customer service experience with a company based in the USA. Preferably in the apparel industry, but other e-commerce industries are fine.
Experience handling phone support
Excellent communication skills, both written and verbal.
Can easily adapt to changes at work
Skilled in using hotkeys and working with spreadsheets.
Have a positive attitude every day
Team player
Type at least 60 WPM.
Nice to Haves:
Experience with Gorgias, Loop Returns, Shopify, and Shipstation.
Preferred Working Hours:
8:30 AM - 5:30 PM Pacific Standard Time
Salary and Benefits:
Salary: Depending On Experience
Employment Type: Full Time
Paid time off & holiday pay
Bonus plan
Health Insurance
Deep discounts on all products
Company parties and lunch
Ongoing training and support
This position is fully remote
The Emazing Group is committed to providing equal employment opportunities to all applicants and employees as a way of doing business and following all applicable equal opportunity laws.
It is the policy of The Emazing Group to provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Emazing Group will provide reasonable accommodations for qualified individuals with disabilities.
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Emazing Group: iHeartRaves / INTO THE AM

Philippines
Permanent
Full-time