Document processing officerDream Pathway Immigration Services

Immigration Case Processing Officer
SKILLS AND REQUIREMENT:
Excellent problem-solving and customer service skills.
Excellent spoken/written English is a must/ confident/energetic and results-oriented
Thorough knowledge of Immigration Visa Processing for Canada, UK, Poland. Can manage client query.
Must have experience in Case Filing, Lodging Visa Application, tracking the progress & process of visas for different countries.
Min 1 yrs relevant work experience.
Job description / Role
Candidates should have knowledge about Canada Skilled Migration and other countries' immigration knowledge is advantage
Knowledge in auditing documents as per the immigration guidelines
Knowledge in filing Educational Credential Assessment applications through all the assessment bodies
Knowledge in filing Provincial Nominee Application
Knowledge in filing Express Entry
Knowledge in filing Invitation to Apply Application
At all times proactively perform work activities for our clients as a professional advise.
Follow up with clients to ensure the customer service level is maintained at all the times
Response to queries and clearing the task and emails on time
Work within strict timelines and communicate with the client consistently via email or telephone. Clients must be treated individually and the process tailored to suit them.
At all times proactively perform work activities for our clients as a professional advise.
Follow up with clients to ensure the customer service level is maintained at all the times
Response to queries and clearing the task and emails on time
Upon signing up of clients, work on their applications (Permanent Residency, Student, Temporary Resident Visa), etc. Overseeing, updating and follow-up on all the existing client’s datasheet for different locations.
Knowledge in auditing documents as per the immigration guidelines & filing Educational / Skill Assessment applications through all the assessment bodies.
Knowledge in filing Provincial Nominee Application in Express Entry & getting Invitation to Apply Application.
Processing Express Entry applications and Provincial Nomination Applications. Making online assessment applications for listed occupations. Creating online application for Permanent Residence.
Handling client’s queries through email and calls and walk-in. Ensure continuous follow-up and address all the client’s concerns. Handling complaints in a proper manner and escalate issues if appropriate to the management for further investigation and review.
Meeting clients for submission of documents, explanation of immigration process, procedures, and documentation assistance. Monitor changes of various immigration regulations. Informing clients of the progress of their applications. Informing clients of any requirements for their application.
Completion of application forms & preparation of documents for submission. Preparing clients visa grant requests for visa stamping. Ensure that client’s applications are timely processed.
Dream Pathway Immigration Services
Founded: 2021
Dream Pathway Immigration
Dream Pathway Immigration Services

Metro Manila
₱14,000-16,000 per month
Permanent
Full-time