dispute specialist - Night ShiftOrigo BPO
Workplace: Pampanga
Salary: Apply
Work form: Full time
Posting Date: 08/11/2025
Deadline: 07/01/2021
Description
The Dispute Specialist plays an integral part in providing exceptional customer service by resolving billing disputes with a focus on the service principles of providing a great experience at every customer interaction.
Key Responsibilities
Research disputes and builds dispute cases to recover funds for customers using the company's software
Take ownership of each customer while empathizing and prioritizing customer needs
Ensure accurate and appropriate responses to disputes
Monitor disputed transactions for possible fraudulent activity
Serve customers by resolving product and service problems
Document customer account activities thoroughly and concisely
Make appropriate decisions on behalf of the customer quickly and effectively
Skills and Qualifications
Experience in disputes or in the payments industry preferred
Strong computer skills required
Proficiency in MS Office and Google Docs preferred
Excellent communication skills
Detail-oriented and results-driven
Ability to listen to customers and resolve conflict
Ability to analyze information, think through difficult problems, and make critical decisions based on limited information
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: Yes
Availability for change of residence: Yes
The Dispute Specialist plays an integral part in providing exceptional customer service by resolving billing disputes with a focus on the service principles of providing a great experience at every customer interaction.
Key Responsibilities
Research disputes and builds dispute cases to recover funds for customers using the company's software
Take ownership of each customer while empathizing and prioritizing customer needs
Ensure accurate and appropriate responses to disputes
Monitor disputed transactions for possible fraudulent activity
Serve customers by resolving product and service problems
Document customer account activities thoroughly and concisely
Make appropriate decisions on behalf of the customer quickly and effectively
Skills and Qualifications
Experience in disputes or in the payments industry preferred
Strong computer skills required
Proficiency in MS Office and Google Docs preferred
Excellent communication skills
Detail-oriented and results-driven
Ability to listen to customers and resolve conflict
Ability to analyze information, think through difficult problems, and make critical decisions based on limited information
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
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Origo BPO
About the company
Origo BPO jobs
Pampanga, Central Luzon · Today, 08:33 AM (updated)
Position dispute specialist - Night Shift recruited by the company Origo BPO at Pampanga, Joboko automatically collects the salary of Apply, finds more jobs on Dispute Specialist - Night Shift or Origo BPO company in the links above
About the company
Origo BPO jobs
Pampanga, Central Luzon · Today, 08:33 AM (updated)