dispute resolution AnalystInsight Enterprises

-Investigate, identify, and remediate complex issues involving cross-departmental knowledge of Operations and Finance
-Communicate and collaborate with clients and other departments regarding disputed and unresolved billing, system, operational and technical issues
What you'll do at Insight
-Responsibility for client dispute resolution within a designated territory
-Empowered to research, document and adjust internal/external errors related to billing
-Use root cause analysis to determine ongoing challenges and resolve with cross-departmental
-collaboration at point of entry
-Research unresolved billing to identify issues preventing payment
-Propose and implement solutions to complex issues
-Provide excellent internal/external customer service
-Work with clients to understand challenges and own process through resolution
-Keep detailed record of ongoing efforts and outcomes
-Collaborate with other departments to identify problems and resolve
-Organization and ongoing follow up related to assigned action items
-Contact partners and carriers to resolve incomplete product returns
-Facilitate communication between sales, finance, operations, and clients
What you'll need to join Insight
-College education preferred.
-Two years of previous collections related experience required and/or training; or equivalent combination of education and experience.
-Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations
-Ability to write basic reports and business correspondence.
-Must possess the ability to effectively present information and communicate, both orally and in written form, with clients and fellow Insight teammates
-Must possess basic knowledge of Collection laws and procedures
-Ability to develop rapport with client AP contacts and respective sales teams
-Dispute resolution issues are generally more complex and require strong problem solving and analytical skills
-Will be required to propose and implement solutions
-Must be able to complete assigned tasks in a specified time frame
-Must be able to effectively communicate with clients and internal departments
-Must meet SLA's (Service Level Agreements)
with sales and clients
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight
.
-Founded in 1988 in Tempe, Arizona
-11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
-$8.3 billion in revenue in 2020
-Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
-2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
-Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
-Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leads tomorrow's success. Learn about careers at Insight:
jobs.insight
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.
Tiptopjob

Pasig City, Metro Manila
Permanent
Full-time