dispute resolution AnalystInsight Enterprises, Inc.
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 08/02/2026
Deadline: 01/08/2021
Requisition Number: 82362
DISPUTE RESOLUTION ANALYST
MANDALUYONG - PHILIPPINES
Position Overview
Investigate, identify, and remediate complex issues involving cross-departmental knowledge of Operations and Finance.
Communicate and collaborate with clients and other departments regarding disputed and unresolved billing, system, operational and technical issues
What you will do at Insight
Responsibility for client dispute resolution within a designated territory
Empowered to research, document and adjust internal/external errors related to billing.
Use root cause analysis to determine ongoing challenges and resolve with cross-departmental
collaboration at point of entry.
Research unresolved billing to identify issues preventing payment
Propose and implement solutions to complex issues
Provide excellent internal/external customer service
Work with clients to understand challenges and own process through resolution.
Keep detailed record of ongoing efforts and outcomes.
Collaborate with other departments to identify problems and resolve.
Organization and ongoing follow up related to assigned action items.
Contact partners and carriers to resolve incomplete product returns
Facilitate communication between sales, finance, operations, and clients
What you will need to join Insight
College education preferred.
Two years of previous collections related experience required and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business/ professional journals, etechnical procedures, or regulations
Ability to write basic reports and business correspondence.
Must possess the ability to effectively present information and communicate, both orally and in written form, with clients and fellow Insight teammates.
Must possess basic knowledge of Collection laws and procedures.
Ability to develop rapport with client AP contacts and respective sales teams. Dispute resolution issues are generally more complex and require strong problem solving and analytical skills.
Will be required to propose and implement solutions.
Must be able to complete assigned tasks in a specified time frame.
Must be able to effectively communicate with clients and internal departments. Must meet SLA's (Service Level Agreements)
with sales and clients.
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers
organizations of all sizes with Insight Intelligent Technology SolutionsTM and
services to maximize the business value of IT. As a Fortune 500-ranked global
provider of digital innovation, cloud/data center transformation, connected
workforce, and supply chain optimization solutions and services, we help clients
successfully manage their IT today while transforming for tomorrow. From IT
strategy and design to implementation and management, our 11,000 teammates
help clients innovate and optimize their operations to run smarter. Discover more at
insight.com.
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 21 countries providing Insight Intelligent Technology
SolutionsTM for organizations across the globe
$9.2 billion in revenue in 2018*
Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider
500
2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of
the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner
Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the
2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business
Journal 2019 list of Best Places to Work (Extra Large Business)
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the
Responsible Business Alliance Proforma to include PCM, Inc. for fiscal year ended
Dec. 31, 2018
Insight is an equal opportunity employer, and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, national
origin, disability status, protected veteran status, sexual orientation or any other
characteristic protected by law.
Today's talent leads tomorrow's success. Learn about careers at Insight:
jobs.insight.com.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leads tomorrow's success. Learn about careers at Insight:
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 2nd Floor Edsa Central Pavilion Building, Edsa corner United Street, Greenfield District, Mandaluyong City, Metro Manila, Philippines 1550
Insight Enterprises, Inc.
DISPUTE RESOLUTION ANALYST
MANDALUYONG - PHILIPPINES
Position Overview
Investigate, identify, and remediate complex issues involving cross-departmental knowledge of Operations and Finance.
Communicate and collaborate with clients and other departments regarding disputed and unresolved billing, system, operational and technical issues
What you will do at Insight
Responsibility for client dispute resolution within a designated territory
Empowered to research, document and adjust internal/external errors related to billing.
Use root cause analysis to determine ongoing challenges and resolve with cross-departmental
collaboration at point of entry.
Research unresolved billing to identify issues preventing payment
Propose and implement solutions to complex issues
Provide excellent internal/external customer service
Work with clients to understand challenges and own process through resolution.
Keep detailed record of ongoing efforts and outcomes.
Collaborate with other departments to identify problems and resolve.
Organization and ongoing follow up related to assigned action items.
Contact partners and carriers to resolve incomplete product returns
Facilitate communication between sales, finance, operations, and clients
What you will need to join Insight
College education preferred.
Two years of previous collections related experience required and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business/ professional journals, etechnical procedures, or regulations
Ability to write basic reports and business correspondence.
Must possess the ability to effectively present information and communicate, both orally and in written form, with clients and fellow Insight teammates.
Must possess basic knowledge of Collection laws and procedures.
Ability to develop rapport with client AP contacts and respective sales teams. Dispute resolution issues are generally more complex and require strong problem solving and analytical skills.
Will be required to propose and implement solutions.
Must be able to complete assigned tasks in a specified time frame.
Must be able to effectively communicate with clients and internal departments. Must meet SLA's (Service Level Agreements)
with sales and clients.
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers
organizations of all sizes with Insight Intelligent Technology SolutionsTM and
services to maximize the business value of IT. As a Fortune 500-ranked global
provider of digital innovation, cloud/data center transformation, connected
workforce, and supply chain optimization solutions and services, we help clients
successfully manage their IT today while transforming for tomorrow. From IT
strategy and design to implementation and management, our 11,000 teammates
help clients innovate and optimize their operations to run smarter. Discover more at
insight.com.
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 21 countries providing Insight Intelligent Technology
SolutionsTM for organizations across the globe
$9.2 billion in revenue in 2018*
Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider
500
2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of
the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner
Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the
2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business
Journal 2019 list of Best Places to Work (Extra Large Business)
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the
Responsible Business Alliance Proforma to include PCM, Inc. for fiscal year ended
Dec. 31, 2018
Insight is an equal opportunity employer, and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, national
origin, disability status, protected veteran status, sexual orientation or any other
characteristic protected by law.
Today's talent leads tomorrow's success. Learn about careers at Insight:
jobs.insight.com.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leads tomorrow's success. Learn about careers at Insight:
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 2nd Floor Edsa Central Pavilion Building, Edsa corner United Street, Greenfield District, Mandaluyong City, Metro Manila, Philippines 1550
Insight Enterprises, Inc.
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Mandaluyong City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Insight Enterprises, Inc. jobs
Mandaluyong City, Metro Manila
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