DispatchCustomer ServiceOrigo BPO

The Dispatch/Customer Service is primarily responsible for prioritizing and organizing service requests in preparation for dispatch and supports the business by corresponding with customers concerning sales and service inquiries.
Key Responsibilities
Enters service calls (gathering any missing information)
Accepts service calls from customer portals
Updates customer systems
Communicates with the purchasing department on part issues
Reach out to the customer to improve data quality
Responds to Accounting on Work Orders that need to be repaired
Responds to Accounting on Work Orders that need to be repaired
Obtains information from the customer and enter data in real-time into the appropriate database to facilitate effective service and appropriate follow-up
Determines the type of service request, geography, warranty and equipment information based on customer request
Tracks and codes customer inquiries and complaints and follow-up as necessary
Makes outbound calls as needed to obtain information and provide responses to customer inquiries
Explain troubleshooting, repairs, and billing professionally with understanding to customer's dilemmas
Able to deescalate adverse situations
Problem-solve with third party suppliers to meet customer expectations, guidelines & deadlines
Skills
2+ years' customer service experience in a fast-paced environment
Ability to work independently
Excellent written and verbal communication
Excellent telephone etiquette customer service skills
Ability to multi-task and prioritize with organizational and time management skills
With good attention to details
Strong computer skills in a Windows-based environment, with the ability to learn unique and proprietary software
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Description
The Dispatch/Customer Service is primarily responsible for prioritizing and organizing service requests in preparation for dispatch and supports the business by corresponding with customers concerning sales and service inquiries.
Key Responsibilities
Enters service calls (gathering any missing information)
Accepts service calls from customer portals
Updates customer systems
Communicates with the purchasing department on part issues
Reach out to the customer to improve data quality
Responds to Accounting on Work Orders that need to be repaired
Responds to Accounting on Work Orders that need to be repaired
Obtains information from the customer and enter data in real-time into the appropriate database to facilitate effective service and appropriate follow-up
Determines the type of service request, geography, warranty and equipment information based on customer request
Tracks and codes customer inquiries and complaints and follow-up as necessary
Makes outbound calls as needed to obtain information and provide responses to customer inquiries
Explain troubleshooting, repairs, and billing professionally with understanding to customer's dilemmas
Able to deescalate adverse situations
Problem-solve with third party suppliers to meet customer expectations, guidelines & deadlines
Skills
2+ years' customer service experience in a fast-paced environment
Ability to work independently
Excellent written and verbal communication
Excellent telephone etiquette customer service skills
Ability to multi-task and prioritize with organizational and time management skills
With good attention to details
Strong computer skills in a Windows-based environment, with the ability to learn unique and proprietary software
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No
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