director - Project ManagementVisa

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
Team Summary
Client Services provides industry-leading operational support to Visa's clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa's clients, providing expertise to support and successfully grow their business.
What the Director, Implementation does at Visa:
Director leads a talented team of professional services organization including Senior Project Managers and Project Managers responsible for overall technical endpoint implementation and solution, project management and relationship management for Visa Clients, Strategic Partners and Processors globally. This role will lead a talented team of valued specialists, applying specialized knowledge of Visa's proprietary systems and applications as it relates to Client programs, transaction processing/routing, and its implications to clients, processors and cardholders.
In this role, you are expected to:
Provide technical leadership for all project implementation activities for a complex and diverse client base, driving cross-functional delivery of systems and services to customers.
Provide functional responsibility for leading an Implementations team to increase knowledge sharing and learnings to enable consistent interaction with clients
Provide leadership and strategic guidance during the various phases of project implementation and commercialization process to ensure all necessary tools, processes, procedures and staff are in place to support a successful implementation and rollout.
Be a thought leader within the organization for how best to implement new Visa connectivity, products/services within Visa's proprietary systems, relied upon by the Product and Technology organizations.
Define and deploy implementation strategies that deliver effective, efficient and consultative support and project management that aligns to Business Development, Client and Client Services business goals and objectives.
Build a strong and cohesive team by providing leadership to direct reports through coaching, setting strategic direction and applying working knowledge of Visa products, systems and procedures.
Ensures that the Implementation team represents client needs to internal stakeholder organizations including Client Services, Technology, Sales, Product, Systems, Risk and Legal through accurate business requirements and ongoing advocacy.
Establish and foster relationships with Client and internal stakeholders at all levels of staff and senior management.
Stay current with industry and client trends and maintain a strong knowledge of Visa endpoints, products and services.
Overall planning, directing and oversight responsibility of multiple projects, products and services or functions typically requiring the utilization or management of resources across multiple departments or functional areas.
Lead by example and hold direct reports accountable for their development by utilizing the Visa Leadership Principles and Rewards and Recognition programs inclusive of Annual Review.
Provide project management support to Visa clients and processors to ensure client expectations are exceeded.
Manage non-routine, complex processing requests, as well as tactical and strategic customer initiatives.
This position requires off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post-production validation.
Why this is important to Visa:
The Director is responsible for providing project implementation leadership, oversight, and direction for implementations team. The role requires a keen insight into Visa-client connectivity and product offerings, best practices, and calls for deep collaboration and partnership with business leadership across Client Services, Technology, Sales, Product and other internal stakeholders.
Projects that you will be a part of:
Leadership of the Client Implementations unit responsible for managing a team of professionals comprising of Senior Project Managers and Project Managers delivering implementation of new Visa endpoint connectivity, products and services for Visa Client, Strategic Partners and Processors.
Qualifications
What you will need:
Minimum of 12 years of success in progressive leadership roles in client facing roles ideally in the Payments industry
Bachelor's degree in Computer Science, Information Technology or equivalent work experience in a project management or role in software or financial services. Advanced degree (e.g. Masters/MBA/PhD) preferred.
Proven track record of leading and driving a team of technical and/or professional services to achieve and exceed established goals and objectives
Demonstrated strategic ability to solve complex global cross-functional issues exercising critical thinking and sound judgment and to lead cross functional teams through high impact complex business issues that do not have precedent
Experience shaping and delivering professional services delivery strategy
Ability to influence and negotiate in order to drive results, using analytics to measure performance against key initiatives
Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at senior and executive management levels
Functional experience in bankcard technology and project management, supporting highly complex clients and/or services
Solid working knowledge of Visa's payment systems including authorization & clearing systems, client connectivity, and settlement services
In-depth knowledge of payments network and processing services
In-depth knowledge of Client business drivers for their operations and processing businesses
Proven record of accomplishment in leading and driving teams to achieve and exceed established goals and objectives
Experience shaping and delivering professional services delivery strategy
Candidate is required to interact with internal stakeholders in US / India / Singapore, hence the ability to speak/write English fluently is a must
Candidate is required to interact with client stakeholders in Russia and South Africa, hence the ability to speak/write Russian and French fluently is an added advantage
Project management of retail banking, card schemes or new technologies that are applicable to the payment industry
What will also help:
Excellent time management, organization and planning skills a must
Strong leadership skills, influencing and negotiating skills, highly effective communicator
Demonstrated Influencing and negotiation skills, managing client expectations and multi-task under tight deadlines
Demonstrated success with clients through strategic and consultative approach leveraging analytical tools and processes
Strong oral and written communications
Be able to communicate complex, technical concepts in a focused and well organized manner
Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions
Willingness to take on new challenges, explore new ideas and be flexible with changing priorities
Orientation towards quality enhancement and process improvement
Management and mentoring of team members with responsibility for delivering an exemplary standard of leadership and motivation through the Client Implementation teams. Accountability to the very highest standard of ethics along with business and service efficiency
Develop talent within the Implementations team to provide world-class, differentiated service, best in class work environment
Additional Information
Working Hours: Incumbent must make themselves available during core business hours Mondays to Fridays from 12.30pm to 9.30pm Philippine's time. May require occasional meetings outside of core business hours to connect with global partners and clients.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa

Pasay City, Metro Manila
Permanent
Full-time