Director of loss preventionMarriott

Job Number 22141146
Job Category Loss Prevention & Security
Location Manila Marriott Hotel, 2 Resorts Drive Pasay City, Manila, Philippines, Philippines
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Overview:
Managing the daily functions of the department to ensure protection of hotel assets, associates, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and associate satisfaction while achieving the operating budget.
DUTIES & RESPONSIBILITIES
Communicating, Monitoring, and Ensuring Safety Standards
Communicating the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.
Demonstrating Leadership
Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members.
Implementing Controls to Manage Risk
Implementing action plans to monitor and control risk.
Exceeding Customer Expectations
Providing services that are above and beyond for customer satisfaction and retention.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Training and Teaching Others
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Coaching and Developing Others
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Modelling Appropriate Behaviours
Serving as a role model to demonstrate appropriate behaviours.
Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as co-workers, customers, or patients.
Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Making Decisions and Solving Problems
Analysing information and evaluating results to choose the best solution and solve problems.
Managing Daily Operations of the area or department
Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Communicating Information Timely
Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Specific Tasks:
Ensures all associate accidents and guest liability incidents are reported to Claims Reporting Service in a timely manner.
Ensures compliance with policies on proper investigative procedures for loss of hotel assets.
Ensures security staff is certified in first aid and CPR.
Strives to improve service performance.
Utilizes an "open door" policy.
Brings issues to the attention of the department manager and Human Resources as necessary.
Ensures hotel policies are administered fairly and consistently.
Trains security staff to effectively monitor and protect hotel assets.
Ensures proper documentation of property patrols is maintained.
Helps associates and guests obtain necessary medical attention on a timely basis.
Assists in the management of claims by ensuring proper procedures are followed and documented.
Sets a positive example for guest relations.
Celebrates successes and publicly recognizes the contributions of team members.
Supervises security staff to effectively monitor and protect hotel assets.
Handles guest problems and complaints effectively.
Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings.
Assists in the development and implementation of emergency procedures.
Trains staff on proper patrol procedures.
Reports any procedure violations to the management.
Assists in maintaining required OSHA programs and statistical data.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Establish guidelines and training so associates understand expectations and parameters.
Other
Performs other duties as assigned to meet the business need
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM.
Marriott

Manila City, Metro Manila Pasay City, Metro Manila
Permanent
Full-time