director it iso ComplianceSitel Licensed Insurance Services

About Us Learn, Lead & Grow at Sitel Group We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves. . GROW AS YOU GO. We About Us Learn, Lead & Grow at Sitel Group We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves. . GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go we help you get there. . BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so. . WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work. . GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts. . MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group. Job Summary About Sitel Group As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions - including self-service, artificial intelligence (AI), automation and data-driven analytics - with the expertise, emotion and empathy of our people to Create Connection. Value Conversation. SUMMARY OF JOB RESPONSIBILITIES This position is responsible for implementing and maintaining key regulatory compliance programs for SITEL and its subsidiaries. Key focus areas are providing subject matter expertise and program leadership to various IT and Security teams in support of achieving and maintaining HITRUST, HIPAA and SOC compliance. This position will interface directly with IT Management, vendors / auditors and be responsible for maintaining a successful relationship in support of various certification programs. ESSENTIAL DUTIES AND RESPONSIBILITIES Adheres to Sitel policies on ethics and integrity. Responsible for leading implementation initiatives and executing activities related to attainment and maintenance of specific regulatory and/or desired Information Technology compliance frameworks for ISO27001, COBIT, NIST, HITRUST, HIPAA and SOC. Actively participate in the continuous enhancement of the compliance program by identifying opportunities to improve and implement automated processes. Use multiple sources of information, including broader stakeholder views, to develop solutions and recommendations. Manage relationship with selected external certification firm(s). Manage MSA and supplier / audit firm contracts, payments, and renewals. Identify, communicate, and manage scope requirements for compliance. Responsible for providing documentation required for certification assessments in a complete and timely manner. Develop and enhance systems, tools, and processes to ensure compliance with audit and regulatory requirements. Work as the Subject Matter Expert to enhance the compliance program as audit / certification / attestation standards change or evolve. Develop, manage, and track Remediation activities. May perform other additional duties and responsibilities as assigned. EDUCATION and/or EXPERIENCE: Bachelor's degree or relevant professional experience required and ten (10) plus years' experience with ISO27000/HIPAA/HITRUST/SOC compliance and/or auditing and assessment. ISO27001 lead implementor and auditor, HITRUST CCSFP, HCISPP, CISSP, CISM, Security+ or CISA certification preferred. Familiarity with the HITRUST CSF or another security framework methodology advantageous. Proven experience working with the HIPAA Security and Privacy Rules, as well as the HITRUST CSF. A solid understanding of IT security technologies including network and application security, firewalls, access management, and data protection. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Successful candidates must possess technical knowledge, risk management, and project management experience, as well as exhibit maturity, confidence and strong communication and time management skills. Strong leadership skills in the areas of leading through influence, relationship building and strategy development and execution. Ability to cultivate channels of communication (both written and verbal) to effectively influence at all levels of the organization. Experience conducting risk assessments and/or compliance audits. Strong organizational skills and ability to manage multiple projects concurrently, able to work both independently and as part of a project team in a fast-paced environment, and under tight deadlines. Strong knowledge of risk assessment and familiarity with tools and techniques used to provide control and monitoring mechanisms. Ability to think through complex problems, determine proper analytical processes and procedures, independently derive conclusions and present ideas and solutions to management and related parties.
Monster

Philippines
Permanent
Full-time