Company Description
Pilmico Foods Corporation is the integrated agribusiness and food company of Aboitiz Equity Ventures Inc. (AEV). Comprised of four divisions: Flour, Feeds, Farms, and Trading, we are well positioned at the beginning of the value chain. True to our brand promise of being Partners for Growth, we advance our business and communities by providing business solutions and building partnerships for growth.
We operate in the Philippines nationwide and have a growing international presence in the Asia Pacific region.
Investing in talent and upholding Aboitiz values of Integrity, Teamwork, Innovation, and Responsibility are key drivers to sustaining the growth of our business.
Job Description
JOB SUMMARY
The Digital Experience Analyst is to implement customer journeys by ensuring Pilmico's digital experience is relevant and personalised to users and that digital service and campaigns are designed, built and delivered to best practice user experience principles. The role is to implement digital experience delivery through a broad spectrum of different media to enhance the various brands of Pilmico and provide best-in-class digital interactions. The role further drives the digital audience from general awareness to active advocacy using diverse digital media channels.
The Digital Experience Analyst also administers the customer relationship management (CRM) database and marketing solutions which include the responsibility for the day-to-day configuration, fulfillment & support, maintenance and improvement. Working closely with the sales, marketing and supply chain teams. Within the SFIA profile, the Digital Experience Analyst must demonstrate Level 3 responsibilities.
DUTIES & RESPONSIBILITIES
Account & Project Management
Platform Management and Administration
Insights & Analytic
Qualifications
EDUCATION REQUIREMENT
Bachelor's degree in Computer Science / Marketing / Business, Information Systems, any related field
Certified Salesforce Administrator or with a Masters degree is a bonus
WORK EXPERIENCE
At least 2 years experience in customer portals (e.g. Salesforce, Zendesk, HubSpot)
Experience on being a Salesforce administrator is preferred
Experience on web and mobile app development and other marketing technologies
Experience in project management, demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
Has a documented history of successful project completions
Has an understanding of how customers' impact on the development and evaluation of marketing and the business
CRITICAL SKILLS
High level of accuracy and attention to detail
In depth research, analytical, and strong problem-solving skills
Strong interest and ability to quickly master new technology
Ability to assess the impact of new requirements on new marketing technologies and other integrated systems
Demonstrates ability to take initiative and to handle new duties with limited direction; determines and sets work priorities; maintains confidentiality; works independently; responds calmly and efficiently when under pressure and/or frequent interruptions
A demonstrated ability to understand and articulate complex processes. Ability to handle multiple projects and prioritize responsibilities in a fast-paced environment
Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization. Strong interpersonal skills and maintain confidentiality
Pilmico Foods Corporation
Pilmico Foods Corporation is the integrated agribusiness and food company of Aboitiz Equity Ventures Inc. (AEV). Comprised of four divisions: Flour, Feeds, Farms, and Trading, we are well positioned at the beginning of the value chain. True to our brand promise of being Partners for Growth, we advance our business and communities by providing business solutions and building partnerships for growth.
We operate in the Philippines nationwide and have a growing international presence in the Asia Pacific region.
Investing in talent and upholding Aboitiz values of Integrity, Teamwork, Innovation, and Responsibility are key drivers to sustaining the growth of our business.
Job Description
JOB SUMMARY
The Digital Experience Analyst is to implement customer journeys by ensuring Pilmico's digital experience is relevant and personalised to users and that digital service and campaigns are designed, built and delivered to best practice user experience principles. The role is to implement digital experience delivery through a broad spectrum of different media to enhance the various brands of Pilmico and provide best-in-class digital interactions. The role further drives the digital audience from general awareness to active advocacy using diverse digital media channels.
The Digital Experience Analyst also administers the customer relationship management (CRM) database and marketing solutions which include the responsibility for the day-to-day configuration, fulfillment & support, maintenance and improvement. Working closely with the sales, marketing and supply chain teams. Within the SFIA profile, the Digital Experience Analyst must demonstrate Level 3 responsibilities.
DUTIES & RESPONSIBILITIES
Account & Project Management
Platform Management and Administration
Insights & Analytic
Qualifications
EDUCATION REQUIREMENT
Bachelor's degree in Computer Science / Marketing / Business, Information Systems, any related field
Certified Salesforce Administrator or with a Masters degree is a bonus
WORK EXPERIENCE
At least 2 years experience in customer portals (e.g. Salesforce, Zendesk, HubSpot)
Experience on being a Salesforce administrator is preferred
Experience on web and mobile app development and other marketing technologies
Experience in project management, demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
Has a documented history of successful project completions
Has an understanding of how customers' impact on the development and evaluation of marketing and the business
CRITICAL SKILLS
High level of accuracy and attention to detail
In depth research, analytical, and strong problem-solving skills
Strong interest and ability to quickly master new technology
Ability to assess the impact of new requirements on new marketing technologies and other integrated systems
Demonstrates ability to take initiative and to handle new duties with limited direction; determines and sets work priorities; maintains confidentiality; works independently; responds calmly and efficiently when under pressure and/or frequent interruptions
A demonstrated ability to understand and articulate complex processes. Ability to handle multiple projects and prioritize responsibilities in a fast-paced environment
Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization. Strong interpersonal skills and maintain confidentiality
Pilmico Foods Corporation
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
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Pilmico Foods Corporation
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