despatch Coordinator w/ sign on bonusPhilippine Space Agency (PhilSA)

Duties and Responsibilities: * Answer all inbound phone calls in a timely manner within set KPIs. * Ensure final payment has been taken on all orders before confirming delivery. If payment has not been received, ensure customer has been contact Duties and Responsibilities: Answer all inbound phone calls in a timely manner within set KPIs. Ensure final payment has been taken on all orders before confirming delivery. If payment has not been received, ensure customer has been contacted for credit card details or to advise alternative action. Make arrangements with transport companies. Organise delivery runs by days and locality. Book carriers, and obtain quotes as required. Provide a high level of Customer Service on Despatch issues such as delays, special requests, payment etc. Liaise with Showroom Managers to resolve issues such as, delivery and despatch of floor stock, special requests etc. Assist the Marketing and Design teams with coordinating showroom change overs and photo shoots. Ensure clear and accurate Data entry into SAP regarding payments, customer details, customer requests (including time of delivery etc.). Liaise with customer service team and advise of any issues relating to despatch or final payments received. Ensure timely mail out of receipts & couriering small items. Contact customers regarding delivery date and time of products. Resolve customer complaints. Engage with customers regarding delivery liaising. Support in the development of the Despatch team with mentoring and coaching where possible using your own knowledge and expertise. Work collaboratively with teams across the King Living organization. Work collaboratively with key King Living team members to effectively communicate work in progress and actions. Promotes a positive work environment. Carries out any other task, as requested.
Monster

Pasig City, Metro Manila
Permanent
Full-time