Desktop Engineer Technical Support Specialist DavaoNeksjob

Key Responsibilities:
-Perform software, anti-virus and managed desktop tools.
-Ensures all customers are assisted in a timely and professional manner, and within the IT policies and
procedures of the IT Department.
-Dispatches request tickets to other IT organizations and follows defined IT escalation prs password reset/unlock via call and or Ticket for all Teleperformance employees.
-Responsible for first level of customer service support. Screens, refers and diagnoses, all inquiries, work requests, reported issues related to IT-supported systems and equipments, essential procedure for
unresolved incident tickets.
-Host conference bridges for Internal and external Change Request that will need representation from IT
Qualifications:
-Open to Fresh Graduates!
-Professional/Technical
-Working knowledge in troubleshooting and diagnosing computer hardware and software issues
-Computer proficiency (especially with -Microsoft Office applications)
-Understanding of ITIL best practices.
-Proficient in written and spoken English
-Ability to effectively communicate with all levels of staff and management
Strong interpersonal and customer service skills
-Ability to learn about new systems and equipments quickly
-Demonstrated ability to work under pressure and produce
-Ability to multi-task, adapt to change, and achieve results with accuracy and precision
-Well-organized and a good planner
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Description
Key Responsibilities:
-Perform software, anti-virus and managed desktop tools.
-Ensures all customers are assisted in a timely and professional manner, and within the IT policies and
procedures of the IT Department.
-Dispatches request tickets to other IT organizations and follows defined IT escalation prs password reset/unlock via call and or Ticket for all Teleperformance employees.
-Responsible for first level of customer service support. Screens, refers and diagnoses, all inquiries, work requests, reported issues related to IT-supported systems and equipments, essential procedure for
unresolved incident tickets.
-Host conference bridges for Internal and external Change Request that will need representation from IT
Qualifications:
-Open to Fresh Graduates!
-Professional/Technical
-Working knowledge in troubleshooting and diagnosing computer hardware and software issues
-Computer proficiency (especially with -Microsoft Office applications)
-Understanding of ITIL best practices.
-Proficient in written and spoken English
-Ability to effectively communicate with all levels of staff and management
Strong interpersonal and customer service skills
-Ability to learn about new systems and equipments quickly
-Demonstrated ability to work under pressure and produce
-Ability to multi-task, adapt to change, and achieve results with accuracy and precision
-Well-organized and a good planner
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): Tagalog ,English
Availability for travel: No
Availability for change of residence: No
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