Designer, instructionalTTEC

The role includes understanding the internal and external customer needs and interpreting and transforming them into learning material that serves to onboard and up-skill the employees.
TeleTech's culture exemplifies an accelerated pace, customer-centric, and collaborative work environment that fosters unlimited opportunities for personal growth and development.
What you'll be doing:
Digital Learning (DL) Instructional Designers will conceive, design, and develop eLearning and/or virtual training programs and materials utilizing the latest instructional and distribution methods. They will build innovative learning solutions to best suit the content and audience. They use contemporary methods of adult learning such as social, mobile, experiential and interactive learning to shape e-learning, virtual instructor-led, and blended approach content. DL Instructional Designers are expected to understand the big picture of business performance requirements and tailor the training to meet those needs.
What you'll bring to us:
An individual that will lead every day, lives life passionately, seeks first to understand, acts as one and will do the right thing.... while not being afraid to reach for the amazing! Of course, there are some other requirements too. These include:
Instructional design and training content development experience
Background in training/teaching and/or adult learning, preferred
Excellent written and oral communication skills; strong technical writing skills in English
Excellent computer skills and ability to learn technology quickly
Knowledge of adult learning theory and instructional design principles
Demonstrated commitment to a teamwork environment
Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
Ability to show creative and flexible thinking
Instructor-led training experience is a plus
What skills you'll need:
Basic project management skills
Strong time management skills
Excellent writing and editing skills, and a keen attention to detail
Strong verbal, written, and interpersonal communication skills
Excellent presentation/facilitation skills
Strong organizational skills and interpersonal skills in working with a diverse population
High customer service orientation
Strong attention to detail and desire to follow procedures
Experience using Microsoft Office applications and e-Learning software such as Articulate Storyline 3 and/Articulate 360, preferred
Knowledge of Adobe Illustrator, Photoshop, Dreamweaver, preferred
Strong analytical skills to review and organize source material
Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
Who We Are:
TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech's business processes and operations.
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TTEC

Mandaluyong City, Metro Manila
Permanent
Full-time