Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. In this role, you will establish a strong and long-term relationship with all our customers to help in achieving our goal in becoming the most trusted online solutions provider. What you'll do & how you'll make your mark. Answers all inbound sales/accounts calls promptly, politely, and always in a professional manner and closes any possible sales and opportunities. Bring new business and creates more loyal customers to the company by being consistent in providing a Best in World service. Helps customers in achieving their online goals by effectively asking questions to discover their real needs and ensures to offers accurate and best products or services possible. Deals with all forms of inquiries politely and professionally and always keeps the company's reputation front of mind. Responds promptly to the needs of the customer and provides the best solutions to any issues. Verifies the customer first at all times before giving out information on both phone and email. Who you are & what you'll need to succeed. You are excellent in English
communication skills (verbal, written, and listening). You are proficient in using Microsoft software (MS-Word, MS-Excel, MS-Powerpoint, ect). You have strong customer skills and be able to build rapport. You are lateral thinker and solution provider. Why you'll love us. Work-life balance . Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another's differences. We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide
learning and development opportunities for all employees.We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. We are a family, and we care about you and your family's physical and
mental health by providing competitive HMO benefits - 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more! Where can we take you We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
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