database and workflow CoordinatorClear Admin People

The Database & Workflow Coordinator role is pivotal to the practice's future success. The patient database has been built over several decades. The Database & Workflow Coordinator will be responsible for updating and refreshing the database. They will assist the practice owners in driving patient retention and activation through programmed and systematic action. This includes outreaching, coordinating, booking and rebooking and providing post-visit follow ups - all with the highest level of customer service and attention to detail. The role requires efficient and sensitive data management and understanding of the client's practice process.
The role for an outstanding professional who is self-motivated, work dedicated, flexible and organised.
Opportunities
Be the database champion within the practice and train other staff on how to ensure the database is being utilised to its maximum potential
Establish knowledge of the clinic's activities and provide workflow recommendations to improve processes in relation to database and its use
Arrange, manage, maintain, refresh and activate the client's database of patients
Take responsibility for the retention of existing patients, establishing and following work flows to ensure regular contact and follow-ups to increase rebooking rates and completion of treatment plans
Monitor the client's recall system and manage a workflow that triggers a series of outbound calls and outreach to patients who haven't booked their next appointment
Create [weekly] reports of patients' progress through treatment plans along with exceptions
Create daily task sheets for clinic staff to help ensure activation and reactivation activities are Coordinate patients' upcoming appointments, ensuring due visits are met and care plans are managed
Collaborate and coordinate with the clinic's providers in fulfilling patients' needs
Prepare and coordinate the dispatch of a 'Welcome Pack' to new patients
Provide support and assistance to the client's onsite team with back-office work as required
Perform admin tasks such as the preparation of reports, presentations and other documents
Perform minor finance-related tasks, if required
Provide other support as necessary to give the client the headspace to make the important decisions for their businesses.
[Handle all phone calls effectively, politely and in professional manner]
[Create and manage new patient profiles and ensure all patients' records and care plans are up to date in the client's practice management software]
Clear seeking the best Database and Workflow Coordinator in the Philippines to work with our client, a leading and long-established dental practice in Australia that has been built on outstanding patient care.
Our client is transforming this second-generation family practice. They are bringing best practice to all facets of the operation, including their patient database. The Database and Workflow Coordinator's role is to ensure that the practice is managing and utilising that database - a key business asset - to proactively engage with patients and ensure the best dental and health outcomes.
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Minimum 2-3 years' work experience in an admin role
At least 1-year call handling experience
Proficiency in Microsoft applications such as Word, Outlook, PowerPoint, Excel
Essential Attributes
Reliable and with ability to maintain realistic balance among competing priorities and demands
Excellent English communication skills, both verbal and written
Technically proficient, fast learner, and highly trainable
Ability to work with minimum supervision, can multi-task and exercise flexibility, initiative, good judgment and discretion
Respect for the confidentiality and the sensitivity of information
High-level of professionalism, attention to detail, and strong work ethic
Paid Vacation Leave
Paid Sick Leave
Work from Home
Medical / Health Insurance
Life Insurance
Other:
Provision of PC set with freight expesne coverage
Monthly Internet & Electricity Subsidy
Monthly Attendance Incentive
Virtual Employee Engagement Activities
HMO Coverage with free dependents
Group Term Life Insurance
Cash conversion of acrrued leave credits after a year of employment
Entry Level / Junior, Apprentice Health and Medical Business Process Outsourcing 2 openings Bachelor's degree graduate
Clear Admin People is an offshoring company based in Makati City. We offer admin services to business owners (dentists, labour hire operators, accounting firm owners, etc) in Western Australia. We call ourselves admin people because we put people first. We are invested in having a positive impact on everyone's lives. Our management team is dedicated to empowering you to grow personally and professionally to be the very best you can be for years to come in an environment where the best idea wins, no matter where it comes from.We also place great emphasis on characteristics rather than qualifications. We have established a recruitment framework called 6-Tool players to ensure we work with excellent people.A 6-Tool player possesses these six characteristics: Adult, Professional, Smart, Empathetic, Competitive, and has an insatiable Thirst for Learning.
Kalibrr

Makati City, Metro Manila
Permanent
Part-time