DATABASE ADMINISTRATORIntrado

Job Description For this opening we will consider candidates from the following locations: MAKATI CITY, PH |
Data Engineering Functions - Responsible for serving as the primary escalation point for
assigned area of responsibility, and creating standardized documentation to be utilized by team
members to process cases while adhering to corporate and departmental policies and procedures
Process cases that were not resolved at lower level due to the cases being undocumented
Create documentation to be entered into a centralized knowledgebase for case resolutions to be
utilized by department staff
Maintain and update centralized knowledgebase to ensure information is accurate and relevant
Develop basic reports for use by management in an accurate and timely manner
Analyze and evaluate applications and tasks and determine areas that need improvement within
the scope of departmental responsibility
Collaborate with internal teams (e.g. Global Billing Support Services, Billing, Development,
etc.) to complete design phase and initiate implementation
Participate in large-scale projects, completing tasks under the guidance of senior staff (e.g. Sr.
Data Engineer, etc.)
Serve as subject-matter-expert (SME) for smaller projects requiring knowledge of specific
systems or methods
Provide assistance to senior staff when conducting complex data analysis to resolve
management inquiries
Problem Resolution - Proactively oversee the activities involved in quality resolution of
problems related to area of responsibility
Respond with a sense of urgency to problems escalated to employee's level
Escalate to supervisor any situation outside the employee's control that could adversely impact
the services being provided
Place the highest priority on providing quality service by ensuring the unique needs of
internal/external customers are met
Ensure quality resolution and thorough and accurate documentation of issues
Provide analysis and feedback to management staff and appropriate departments regarding
recurring problems, recommending improvements aimed at reducing future occurrences of
problems
Participate in creating, administering, and continuously updating procedures for resolution of
all related issues
Project Assistance - Participate in the activities associated with a variety of departmental
projects ensuring established timelines are met
Prepare reports, material and documentation as requested
May update project plan
Create and maintain organized project files
Provide project lead with status reports throughout assigned projects detailing project status
and timeline
Mental and Physical Requirements - -
*This position will be exposed mainly to an indoor office environment and will be expected to
work near or around computers, telephones, and printers
*The nature of the work in this position is sedentary and the incumbent will be sitting most of the
time
*Essential physical functions of the job include typing, grasping, pulling hand over hand, and
repetitive motions to utilize general computer software/hardware continuously throughout the
work day
*Essential mental functions of this position include concentrating on tasks, reading information,
and verbal/written communication to others continuously throughout the work day
Related Duties as Assigned - -
The job description documents the general nature and level of work but is not intended to be a
comprehensive list of all activities, duties, and responsibilities required of job incumbents
Consequently, job incumbents may be asked to perform other duties as required
Also note, that reasonable accommodations may be made to enable individuals with disabilities
to perform the functions outlined above
Please contact your local Employee Relations representative to request a review of any such
accommodations
MINIMUM QUALIFICATIONS
Applicant for this job will be expected to meet the following minimum qualifications.
Bachelor's degree from an accredited college or university with major course work in computer
science, MIS, or a related field is required
Equivalent work experience in a similar position may be substituted for education requirements
Experience
Minimum 3 years of experience with data analysis and migration to include experience in the
analysis or design of applications or systems to store and extract data
Minimum 1 year of experience with telecommunications billing preferred
Minimum 1 year of experience writing detailed test plans for small to medium sized projects
preferred
Technical Knowledge
Minimum 2 years of experience with SQL required
Minimum 1 year experience with requirements analysis and the software development life
cycle required
Minimum 1 year experience with Microsoft OneNote and Project preferred
Other
Intermediate knowledge of Word, Excel, and PowerPoint required
Intrado

Metro Manila
Permanent
Full-time