czech Customer Service l work from homeOpen Access BPO

JOB DESCRIPTION
The account is a digital health startup based in Zurich, Switzerland and San Francisco, California.
What We Do:
• Make a difference in the lives of our users
• Efficiently and effectively communicate with users who contact us via our designated support channels
• Accurately identify, analyze, and resolve both technical and non-technical issues in a timely manner
• Escalate more complex problems to appropriate internal resources
• Write and maintain documentation for both, internal and external knowledge bases.
• Learn. Constantly adding new capabilities and improving the way our product works
• Build and maintain our internal systems and procedures
• Improve our products and services by providing insightful feedback
Core Requirements:
• Participate in daily scrums, weekly planning, and company-wide meetings.
• Fluent in English and Czech languages, written and spoken
• Solid technical understanding and ability to solve technical problems.
• Previous experience preferred: Health Sciences, Healthcare, Caregiving, Medicine, Natural
Benefits:
Salary: 75-80K package
- Work visa
- One-year contract
- Health card 2 weeks after hired
- 20 leave credits
- 13th mo pay
Send your resume to
Visit our corporate site at openaccessbpo.com
OTHER JOB REQUIREMENTS
Education
High School Diploma
Field of study
Others
Specialization
Customer Service
Fluent in Czech, Czech, English