czech CSR l makatiOpen Access BPO

Salary Details
PHP 75,000
Job Address
Glorietta 2, Makati, Philippines
Job Description
Open Access BPO's vision is to create an organization that serves the best companies in the world in an environment that is a great place to work for our employees. We have been providing business process and call center outsourcing solutions to a host of international clients since 2006.
The account is a digital health startup based in Zurich, Switzerland and San Francisco, California. We believe that women deserve a more modern method of tracking their cycles and their health at every phase of life. They deserve accurate, reliable data about their fertility, about pregnancy, and how their cycle fits into the bigger picture of their health, delivered in a way that’s convenient and non-invasive.
 
JOB DESCRIPTION:
•    Make a difference in the lives of our users by addressing their concerns based on their needs via email
•    Efficiently and effectively communicate with health application users who contact us through our CRM software
•    Accurately identify, analyze, and resolve both technical and non-technical issues in a timely manner
•    Escalate more complex problems to appropriate internal resources, if necessary
•    Write and maintain documentation for both, internal and external knowledge bases.
•    Build and maintain our internal systems and procedures
•    Improve our products and services by providing insightful feedback
 
REQUIREMENTS:
•    Fluent in both English and  Czech languages, both written and spoken
•    Completed High School diploma or higher
•    Punctual and committed to work schedules, embrace change in a fast-paced environment
•    Excellent active listening and communication skills
•    Strong computer skills and ability to navigate multiple software applications
•    Remote/Work from home setup. You will need a computer/laptop & a stable internet connection 
 
BENEFITS:
75K + health card + company benefits
13th month pay, 20 leave credits per year
100% regular holiday pay, 50% special holiday and OT rate
WFH allowance, birthday gift check and other perks
Interested applicants may submit their resumes to: 
[Protected Info]  
Send your resume to [Protected Info]
Visit our corporate site at openaccessbpo.com
Job Requirements
Customer Service, CSR
Job Type
Customer Service/BPO
Working Hours
07:00 AM to 07:00 PM
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NCR, Metro Manila, Makati, Philippines
1 Year or less
Full-time
PHP 75,000
High School Graduate
1 Vacancies