cyber threat analyst - global threat OperationsTrustwave

As a recognized global cyber defender that stops cyber threats all day, every day - we enable our clients to conduct their business, securely.
Trustwave detects threats that others can't see, enabling us to respond quickly and protect our clients from the devastating impact of cyberattacks. We leverage our world-class team of security consultants, threat hunters and researchers, and our market-leading security operations platform, to relentlessly identify and isolate threats with the right telemetry at the right time for the right response.
Trustwave is a leader in managed detection and response (MDR), managed security services (MSS), consulting and professional services, database security, and email security. Our elite Trustwave SpiderLabs team provides award-winning threat research and intelligence, which is infused into Trustwave services and products to fortify cyber resilience in the age of advanced threats.
The Cyber Threat Analyst is a member of the Global Threat Operations (GTO) team within Trustwave Managed Security Services (MSS). In addition to possessing technical knowledge, a Threat Analyst interacts extensively with customers and partners using polite, professional etiquette.
Cyber Threat Analysts perform the following duties:
Use strong TCP/IP networking skills to perform network analysis and understand detected threats.
Analyze and respond to security events from firewalls, IDS, IPS, SIEM, Web Application Firewall (WAF) and other security data sources within documented SLA.
Respond within service level agreement (SLA) standards to customer tickets and threats requiring incident notification.
Tune devices for blocking and reporting based on customer business need.
Use effective written and verbal communication skills to interact with customers and internal resources in a polite, positive, and professional manner.
Take responsibility for customer satisfaction and overall success of managed services.
Respond to needs and questions of customers concerning their managed services, managed devices and detected threats.
Adhere to policies, procedures, and security best practices.
Resolve problems independently and understands the correct escalation procedures.
Skills & Knowledge Requirements:
Must have basic proficient skills/knowledge in some of the following:
Information security best practices & network security architecture
Current events in Cyber Security and associated patching and remediation efforts
Unix / Linux operating systems
TCP/IP networking
Sourcefire/Snort based security products
IP Tables/Packet filter firewalls
Scanning technologies
Log collection and analysis tools
Desired experience:
Information security, web server administration, or networking
Excellent customer service skills
Excellent analytical thinking and problem solving skills
Strong oral and written communication skills
Self-managed and team oriented
Deadline and detail oriented
Highly motivated
Required:
English: Demonstrated Fluency
Preferred:
Certified in Security related Industry, Vendor or Professional Certification- GCIA, GCIH, Security+, OSCP, or CEH preferred.
2nd language is also desired: Spanish, Portuguese
Education:
We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.
Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave's policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Trustwave

Makati City, Metro Manila
Permanent
Full-time