cxloyalty - travel Team LeaderJPMorgan Chase

Job Description:
Responsibilities:
Planning - Skilled in determining whether tasks should be attempted, identifying the most effective way of completing the task, and preparing how to overcome unexpected difficulties
Coaching - Develop and guide others in professional growth and performance enhancement through assuring clarity of goals, employing reflective listening skills and facilitating the generation of options and action planning.
Performance Management - Demonstrate ability to relate to, communicate with and motivate employees to sustain high performance and quality levels.
Facilitation Skills - Maximize effectiveness of meetings by using processes and methods (such as brainstorming, coaching, problem solving, and process improvement) to identify meeting goals, encourage participation, minimize disruptive behavior and keep focused on task.
Leadership - Act as the team lead on duty providing coverage and leadership in the center during off hours and as needed.
Strategic and tactical skills - Able to present team results to senior members of operations leadership team detailing overall strategy and tactics to meet goals.
Research and coach agent defects
Effective time management skills - Must be a self-starter able to work an extended shift with limited supervision
Skills/Qualifications:
Excellent written and verbal communication skills
Strong problem solving skills
Ability to approach problems logically
Strong customer service focus
Demonstrate personal ownership of tasks and follow through to get desired results.
High School Diploma or equivalent experience, 4 year degree preferred
Must have 1+ years of experience in a Travel Agent role
Must have 3+ years of Team Lead experience in a Travel Account
Solid native GDS exposure is required
Must be proficient in Microsoft Office
Experience with exchanges preferred
Other Qualifications:
Must be amenable to work onsite on a daily basis
Must be willing to work on shifting schedules
Company is located in BGC, Taguig
About Us: cxLoyalty, a subsidiary of JPMorgan Chase, is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards, merchandise and incentives while using data and analytics to personalize, optimize and deliver a world-class customer experience. We have more than 40 years of experience designing, administering and fulfilling market leading loyalty programs for our respected clients and their customers. Based in Stamford, Conn., cxLoyalty has more than 1,700 associates and provides services to consumers located in 14 countries.
About the Team:
cxLoyalty is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards and merchandise and world-class personalized customer experience. As a leading provider of loyalty technology solutions, we have more than 40 years of experience designing, administering and fulfilling market-leading loyalty programs for our respected clients and their customers. We increase customer lifetime value by making each experience personal and inspire consumers to spend, grow and advocate.
An entrepreneurial spirit, along with the energy and commitment of our employees, is the cornerstone of our success. We provide the tools to manage and positively impact all aspects of your well-being so that you can be more fulfilled, more engaged, and more productive. We're solving the industry's most interesting problems with its brightest talent, at a scale where everyone feels connected. Our quest to acquire and develop world-class talent is ongoing.
JPMorgan Chase

Metro Manila
Permanent
Full-time