Customer value manager, ophthalmology (malaysia & additional apac markets)Roche

Job Description
The Position
Customer Value Manager, Ophthalmology (Malaysia & additional APAC markets)
Position to be based in Malaysia
Who are you
You are a purpose driven individual wanting to make an impact for patients and society.
You enjoy working with stakeholders and identifying and partnering with different players in the healthcare ecosystem and those who may not be in healthcare but have a shared purpose
You enjoy working in an agile, ownership driven, self organised teams where each one is respected for their unique strengths but also value constructive feedback because we are one family
You like to challenge status quo, being curious and hearing different perspectives
You like to contribute to an enterprise wide outcome, not restricted by geographical boundaries or functional hats.
All Roche employees are expected to practice high standards of compliance with both external and internal policies and regulations as well as participate and be involved in SHE initiatives within the Company.
Job Purpose
As a marketing expert and strategic leader, enable assigned business teams (pods) in their mission, to elevate the role we play as Roche in society - from mostly offering world-class medicines towards much more partnering, innovating and leading generative disruption, to ensure we deliver better outcomes for patients, their community, the ecosystem and the organization, faster
Act as expert for marketing, digital marketing and strategy, while providing integrated systems thinking and leadership, in developing, owning, and jointly implementing team outcomes together with the pod members
Co-define portfolio strategy and lead / contribute to related work packages / initiatives
Contribute and/or lead initiatives that are aiming at providing better access to healthcare solutions for more patients
With a systems view and enterprise mindset, work with Patient Journey Partners and other stakeholders in identifying external challenges and opportunities in the healthcare ecosystem, and identifying and working with new partners, to co-create, develop and implement patient journey solutions
Work with access colleagues in defining the needs to enable broad access to the portfolio and co-lead advocacy efforts
Despite being hired into a country affiliate, this role will be a member of an APAC collaboration of select countries working across borders, to realize and scale country outcomes by contributing to virtual, cross border, cross functional work package teams.
All Roche employees are expected to practice high standards of compliance with both external and internal policies and regulations as well as participate and be involved in SHE initiatives within the Company.
Responsibilities and Accountabilities
Co-own and pursue outcomes together with assigned, empowered self-organized teams (such as pods and work package teams) in an agile work environment with a fluid resourcing model (i.e., assignment to one or more teams that can change over time, contribution to work packages on local and international level)
Proactively provide and bring in expertise in marketing, digital marketing and strategy development, while taking an integrated (marketing, medical, access) and systems approach, to co-develop and co-execute strategies and outcome-based plans together with assigned teams
Bring in product strategy perspective to co-define local portfolio strategy and outcome-based plans
Take the lead for marketing tasks and related work packages, e.g., related to
Market analysis and landscaping,
product strategy,
segmentation, targeting, positioning and value proposition for healthcare solutions,
product demand & supply forecasting,
financial forecasting, financial analyses,
product availability to patients
In collaboration with the assigned teams and the Customer Experience function, ensure that customer experience concepts and goals are incorporated into outcomes and activities
Work closely with subject matter experts for Access and other team members on outcomes and initiatives aiming to increase access for patients to our medicines and other healthcare solutions, including coordination and support of advocacy building as well as listing and funding initiatives
Enable Patient Journey Partners to tailor communications and campaigns to customers, e.g., by providing communication and digital marketing expertise, supporting the development of campaign strategies and messaging frameworks collaborate with the digital team on the execution of communications and campaigns
Ensure all business activities within the ecosystem comply with relevant company SOPs, PHARMA Code of Conduct, iFPMA, Symphony (and of equivalence) and are of high ethical standard.
All team members act as network navigators, leveraging synergies and existing solutions from the international Roche network, and transparently share outcomes, identify synergies, combine efforts and share learnings with the network
Engage with customers as required, in alignment with the respective primary point of contacts, to validate market insights and customer needs, and drive assigned initiatives / work packages
Any other duties that may be assigned from time to time as required by the business.
Competencies
Skills and Experience :
Proven knowledge and skills in Marketing, including Digital Marketing (digital transformation, omni-channel marketing, content marketing, data analytics)
Significant experience in a commercial/marketing role, preferably in the pharmaceutical/healthcare industry
Significant customer-facing experience, ideally in healthcare, preferably with strong local market understanding
Proven effective leadership in cross-functional teams
Experience in agile ways of working and methodologies preferred
Cultural and organizational agility, comfortable with and track record of operating and influencing in all directions in a global network/matrix environment
Significant experience in the Ophthalmology therapeutic area required
Other relevant capabilities:
Demonstrates personal purpose around serving the patient, as well as strong passion to create value and impact on the ecosystem
Strong enterprise mindset
Strong entrepreneurial mindset
Growth mindset, able to learn and unlearn quickly, take risks and experiment, and contribute to the learning cycle by sharing knowledge with others inside and outside Roche
Is humble and eager to learn from others
Is a system thinker
Self managed and self directed - altruistic in supporting the global network
Display of integrity in everything (i.e. open, honest, ethical and genuine)
Expertise
Knowledge :
Deep understanding of the pharmaceutical industry and healthcare environment
Agile ways of working
Leadership
Preferred Qualifications:
University degree, preferably in health / medical sciences and/or business / marketing
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.